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Question

Answer

FireOrder webhook. Does Symphony support ’suspended’ orders? That is, orders sent with fireOrderInSeconds=null which need to get fired at a later time.

Yes.

  • In the “Post a new check” endpoint you include the pickupTime value which determines at what time the order should be ready.

  • Oracle adds prep time to that value to have the order ready in the submitted pickupTime. This time can be changed at any point.

  • pickupTime is the time requested for the order to be collected. If not provided the current time plus the Service Level Time for the given order type is assumed. Time is local in the request but UTC in the response.

  • pickupTime can be equal to current time, Oracle will add the prep time automatically.

  • In Oracle, prep time is called service level time.

image-20241030-105932.png

To get the service level time (prep time) you can use this call:

image-20241030-110917.png

For pre-ordering outside opening hours – does Oracle support pricing & committing orders outside restaurant opening hours?

E.g.: An order is priced and committed, at 6:00 AM. The order is set with the attribute fireOrderInSeconds = null to wait for an explicit FIRE_ORDER webhook at a later time to be sent to kitchen. While the restaurant opens at 9:00 AM.

Yes, POS stays online as long as nobody unplugs it.

Can orders be canceled in the POS?

If so, how does Simphony notify our system of canceled orders? Is there a Webhook?

Expand
titleAnswer from Jean (TBC)

Yes.

  1. Unpaid orders comes into the POS. Team member can void unpaid open order.

  2. Paid order comes into the POS. Team member can void closed order.

Check notification webhook should inform RBI when an order is canceled.

Code Block
languagejson
{
        "subscriptionId": "ba637437-b666-4ff9-91ee-a6b11cc62d8e",
        "callbackUri": "https://play.svix.com/in/e_8c35PkfkLdaGK7Rv5oVfLVySc8b/",
        "messageType": {
            "id": "CheckNotification"
        },
        "postOfficeOptions": {
            "postOfficeType": "PushOnePostOffice"
        },
        "orgShortName": "uat",
        "locRef": "99990",
        "rvcRef": "101"
    }
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titleOracle answer

  • Restaurant managers might be able to void orders.

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