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Deliverect is handling 1P and 3P delivery for BK DE
Toshiba to be replaced with Oracle in all restaurants
3P and 1P orders to be injected automatically on restaurants that use Oracle
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3P Delivery
Deliverect integrated with all the aggregators that BK DE works with to receive delivery orders
Deliverect automatically injecting delivery orders on Oracle (none of the above goes through RBI systems)
Assumption that the Deliverect tablet is needed for driver management and for fallback in case orders fail to inject
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Executed end-to-end by the aggregators, e.g. Liferando uses their own drivers. There may be scenarios where an aggregator order ends up being delivered by own drivers or Catcher. |
1P Delivery
Integration for ordering (Oracle and RBI) so that orders can be injected to Oracle
Integration between Deliverect and RBI, so that Deliverect knows that an order has been placed and can dispatch a driver
Driver availability
Order Delivery
There is no ordering integration, the ordering piece is handled by RBI in the same way we handle pickup orders
This integration already exists (e.g. for BK UK)
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For 1P there are both own drivers (ie BK DE employees), Uber Direct and there will be a pilot with Catcher. |
Milestones
Milestone | Description | Activities |
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3P delivery working | BK DE is able to process 3P orders in Oracle |
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Driver availability working | When guests input an address in the Guest App, the RBI Platform confirms with Deliverect which nearby restaurants have drivers available. |
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Ordering working | Ordering integration between RBI and Oracle. This is needed so that 1P delivery orders that originate in the RBI Guest App are sent directly to the Oracle POS. |
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Delivery assignment working | When guests place a delivery order in the Guest App, the RBI Platform asks Deliverect to assigns a delivery driver. Deliverect provides delivery status updates. |
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First restaurant live with 1P Delivery | Ensure that the 1P delivery process works end to end and troubleshoot whatever necessary before rolling out to more restaurants |
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All restaurants live with 1P Delivery | Ensure that restaurant staff is trained in how mobile orders are integrated with Oracle and Deliverect. Then enable 1P delivery in all desired restaurants |
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Is pre-ordering required from the beginning? This is a feature that currently exists with SIDES, but does not exist on the Deliverect/RBI integration (and it is not clear whether Deliverect supports it)Does BK DE use their own drivers for aggregator orders? If they do not, the Deliverect tablet is not needed for driver management
How many stores do we have running 1P through SIDES? Are any of these sub-FZ’s?
Notes
Volumes:
Current volume of 1P delivery orders: 4k per week, 16k per month
Total 5M EUR per month, if we assume 20 EUR average basket size, 250k orders in total (230k 3P)
So 1P is ~ 6.5% of the total delivery orders
Pre-orders are about 300 per week/1,200 per month, so 0.5% of the total
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66-77 stores using SIDES, not sure if they are all BK DE or some sub-FZ are also using it |
Process to roll out Deliverect (because we can’t support more than one delivery management platform at the same time):
Switch SIDES off on all restaurants
Assumption that at this stage the Oracle/RBI integration is ready
Deliverect would have been previously configured to work for all BK DE restaurants
Switch on Deliverect for select restaurants (on RBI) and test
If successful, roll out to more restaurants (e.g. 50%)
If successful, roll out to all restaurants
Our delivery integration with Deliverect does not support pre-ordering. Unclear if Deliverect supports pre-ordering at all. We are currently developing this feature for Homeria