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Steps | Expected Results |
|---|---|
Guest places an mobile order for delivery, asks to pay with cash (i.e. offline payment), and:
| Points burned are removed from the loyalty points balance as soon as order is placed. Points earned are not credited at this point.
|
Driver or restaurant manager cancels the order (this scenario assumes that the guest does not pay). | Points burned are reversed. Points earned were never credited.
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| Info |
|---|
Note that in this scenario it is not possible to refund the order. If a guest makes a complaint and Customer Support decides to give loyalty points to the guest, they can do so using the Support Tool. This action will not be associated with the order. |
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