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Overview

Description

The functionality developed adds a new field below the support form. According to the GDPR, it is essential that the customer is always aware of how, where and by whom their data will be accessed. To this end, there is a terms and conditions page that should be visible to the customer when browsing the support page.

Feature Flag

Feature Flag

Description

enable-support-policy-cover-to-contact

This is a temporary flag that is show the support policy cover component in the support page.

Sanity

To add or update an existing policy cover, follow these steps in sanity:

...

Info

Remember that this field only accepts one document. If you have created more than one document, you will not be able to save the page, as the "Support Policy Cover" field only allows one document.

Web/App

At this stage, you don't need to make any additional settings. Just make sure that the document was created in Sanity and that the translations are correct. You will then be able to see the "Support Policy" component right after the support form.

Info

The translation of the "Policy Cover" field will be based on the language selected in the application.

Solution

Support Page

Step name

Steps description

Screenshot

Go to Support Page

  • Visit the website

  • Scroll to the bottom of the page and click on the contact text

Select the support reason

  • Select the other issues option

  • Select the other option

Show the support policy cover

  • Below the forms, you can read the text of the policy cover