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Store support ticket event webhook
Webhook type
STORE_SUPPORT_TICKET_EVENTPayload documented here.
The
typekey is always"STORE".
General support ticket event webhook
Webhook type
GENERAL_SUPPORT_TICKET_EVENT.Payload documented here.
The
typekey is always"GENERAL". Otherwise has the same payload structure as the store support ticket event.
Submit a ticket endpoint
Documented here.
Vendors can obtain the applicable customer support categories (
categorykey), subcategories (subcategorykey) and subcategories IDs (subcategoryIdkey) from our content management system (Sanity).Use the following Sanity endpoint to get:
categories names and Sanity IDs.
subcategories names, Sanity IDs and KnowledgeForce Issue IDs.
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https://czqk28jt.api.sanity.io/v2021-10-21/data/query/prod_bk_pt?query=*%5B_type+%3D%3D+%22supportCategoryGroup%22%5D+%7B%0A++_id%2C%0A++name%2C%0A++%22subcategories%22%3A+supportSubcategories%5B%5D-%3E%7Bname%2C_id%2CknowledgeForceIssueId%0A%7D%0A%7D |
Example for Burger King Portugal prod: https://czqk28jt.api.sanity.io/v2021-10-21/data/query/prod_bk_pt?query=*[_type+%3D%3D+"supportCategoryGroup"]+{ ++_id%2C ++name%2C ++"subcategories"%3A+supportSubcategories[]->{name%2C_id%2CknowledgeForceIssueId } }
Example of a support category and linked subcategory:
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{
"_id": "79aa6e88-e870-497c-9be5-4fe0f2e96eb9",
"name": {
"pt": "Entrega ao domicílio ",
"_type": "localeString",
"en": "Home Delivery",
"es": "Pedido a domicilio"
},
"subcategories": [
{
"name": {
"pt": "Tempo de entrega em casa",
"_type": "localeString",
"en": "Delivery Time",
"es": "Tiempo de Entrega a Domicilio"
},
"_id": "621be5e3-0bb6-4912-948a-351eead441ba",
"knowledgeForceIssueId": "0201"
}, |