Contents
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Overview
External Offers allow markets to link guests to benefits that are outside the guest app. Guests are redirected to a partner’s webpage that is not included inside the guest app. With this we hope to allow markets to benefit from partnerships that are relevant to their brands and to improve guest acquisition in the app.
How does it work?
Events
To see the events related to this feature, please refer to:
External Offer events: https://rbictg.atlassian.net/wiki/spaces/COG/pages/4041605275/Loyalty+Offers+Events+Conversion#Offers
How is it configured?
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In order to enable the feature please follow the below steps |
Lokalise strings
offersExternal
signUpToAccessOffer
Sanity Setup
There are 2 sections to setup External Offers in Sanity:
(1) Create an External Offer
(2) Publish Live External Offers List
Create an External Offer
In Sanity, go to Order Level Content > Loyalty > Offer Configs > Live Offers
Click on create inside External Offers folder
When you are in the External Offer document, the
Test Onlytoggle controls whether the External Offer will be visible in Production environment or only lower environments for testing
Image and Background image refer to the image of that External Offer
Title, Subtitle and Description fields show on the External Offer Details page
Under Button Configuration, Operator can configure the name and path of the first and second buttons in the External Offer details page
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Note: the second button (“Terms and Conditions”) is an optional button that can redirect the guest to terms and conditions within or outside the guest app |
If the Authenticated Required Toggle is turned on, guests need to be signed into the app to be able to access the offer. If the Authentication Required Toggle is off, guests can redeem the offer even when they are logged out
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Note: When Authentication Required Toggle is On and guests need to be Signed in to Access the Offer, Operators can edit the Content in the external offer under the |
Under the
Content for Unauthenticated Usersdropdown, operators can edit Title and Description only for guests that are logged out and open an External Offer that is accessible for signed in guests (this happens when the Authentication Required toggle is On)
We offer operators the ability to edit the content of the external offer for unauthenticated guests so that they can hide sensitive information for offer redemption (e.g. the offer code)
Under External Offer Modal, operators can edit the Title and Description of the modal that is triggered before guests get redirected outside of the guest app
Under Loyalty Tiers section, operators can select if the External Offer is only available for Tier 2 (Superking Tier) or if they are available for all Loyalty Tiers
Publish Live External Offers List
In order to show the External Offers in the guest app, operators need to add them to the Live External Offers list under Order Level Content > Loyalty > Offer Configs > Live External Offers
Under the Live External Offers List operators can list in order the External Offers they would like to show in the guest app.
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External Offers feature will be enabled, once you add External Offers to this list and publish this page. |
Under External Offer Empty State, operators can configure the Title, Description, Image, Button Text and link show if no external offers are configured
