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Tech refinement related to this discovery: Delivery fee improvement - Technical refinement (WIP)
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Business problems to be solved
The checkout doesn’t show the savings (from a customer's point of view) as it should be
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For some use cases when the user is qualified to receive a free delivery fee, we saw a strange UI
Here the expected/desired behavior is to show what the user is saving (FREE $0.00 doesn't make sense)
How can we improve the “Delivery Order Fees” modal to be something that will bring more value to the user?
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Design proposals
[WIP Augusto Romao, Vinicius - ADD BK/FHS screenshots from what we have today]
Schroer, Gabriel (Deactivated) feel free to add here and organize this part of the doc to your needs.
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Places where we have the Delivery fee information
PS: click on the images inside the table to open (I don’t want to flood the document). Besides that I forced the other fees and the discount value just to show how they will be on the screen… please, disregard the values.
Page | Evidence |
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Delivery order confirmation page - Regular fee |  |
Delivery order confirmation page - Fee with discount ** I force in code to show all the information that we can have here (including the Tax). Please, disregard the 0.00 value** |  |
Recent orders page (receipt) - Regular fee |  |
Recent orders page (receipt) - Fee with discount |  |
Hypothesis
The hypothesis is that the cart should provide a clear understanding of the savings when you are paying less (1.99) or the free delivery and any other relevant information avoiding duplicate or not valuable content.
Design Analysis
How is the design that we have today (by brand)
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PS: I tried to check on FHS but wasn’t able to reach the delivery option. On FHS CH in production for example they only have a pick-up option and don’t have delivery.
Design proposals
Figma link (provisory branch): https://www.figma.com/file/XiL2LP23TgvwqVgzu2hUah/2023---Q4---%5BIBFEC-1046%5D---Free-delivery-fee-error?type=whiteboard&node-id=0%3A1&t=Bv6tmCED4yG96sKr-1
Partial discount use case design
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Free delivery Fee use case design
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For this proposal we can’t show the original fee value (when delivery fee is free) because of backend limitations. See the Inconsistencies and finds below for the explanation.
Partial discount with "Shipping costs"
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Total discount with "Shipping costs"
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Technical discovery analysis
The values come from the
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getOrder query (deliveryFee and deliveryFeeDiscount). In the frontend, this query will come from the usePriceOrder hook. More details here: /wiki/spaces/CPT/pages/3623190582
Payload example:
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deliveryFee=feeCentsfrom backdeliveryFeeDiscount=feeDiscountCentsfrom back
We can’t change or manipulate the values directly. This will not be recommended
I found two feature flags used in delivery fee code (not directly related to what we have in the “Your Cart” section and with our proposals… just a mention):
Flag that controls if the progress bar will be shown (used in “Delivery Details” block):
enableFreeDeliveryCheckoutProgressBar: https://app.launchdarkly.com/intl-guest-app/dev-plk-es/features/enableFreeDeliveryCheckoutProgressBar/targetingFlag that controls the threshold limit for the progress bar:
:discounted-delivery-threshold-centsWIP: understanding the objective of this flag
We can change the threshold limit/value and we can add variations on Launch Darkly
Regarding the problem n.3, we have the “Delivery Order Fees” modal. The objective of this modal is to show all fees needed. We’ll not have any problem to customize this (if aligned with INTL)
Delivery fee cents (
deliveryFeeCents)Geographical fee cents (
geographicalFeeCents)Service fee cents (
serviceFeeCents)Small fee cents (
smallCartFeeCents)
From a front-end perspective, we’re able to manipulate all the visuals without problem from what I saw.
Inconsistencies and finds
Testing in QA I noted that when the user reaches the minimum threshold value and the delivery fee is free the back-end part returns zero as value for the delivery fee reference.
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The thread opened to understand this with Intl/transactions guys: https://rbidigital.slack.com/archives/C04D0V74P0D/p1698180312609469
Talked with Maciej and he said that no one has knowledge about this part of the code and his feeling is that we’ll need to change the backend code.
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With that, we understand:
The backend holds the logic of which value will be returned to the frontend part and we don’t know anything about that
The backend has a limitation with the fee delivery returning zero and no other info. With that, the frontend part can’t do anything about it
If the user enters the checkout page below the threshold backend will return the info for the delivery fee. We can save this value on the browser and use this latter, but
If the user enters the checkout page already above the threshold the backend will not return the values and the frontend only knows that the fee will be zero = free and can't save anything for future use
We can think of a solution using that but we need to have consistency on this UX/UI
If we need to go deep down on this backend part we don’t have a estimate for this because will be a discovery and as Maciej said any change should be done in a very careful way to not introduce regressions tests or bugs
Update - Calculation in FE logic
The calculation in FE is weird ( it subtracts not only discount, but also other fees from the main delivery fee ) and needs review:
2462725f-9bc3-45be-b469-da365e0f3622
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