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Table of contents

Table of Contents

Definition

Status

Status
colourBlue
titleDISCOVERY

RBIberia Owner

Raul Moreno Diaz

RBI Owner

Andrea RuaniRuani, Andrea

RBI Payment owner

Fernandez Pranno, Marco Manuel Ruben Oliveira (Deactivated) Magdalena Dlugolecka Eduardo Javier

DMP/DOP owner

Klein, Simon (Deactivated) Bastos de Macedo, Gustavo

Admin tool owner

Lopes da Costa, Valentina Silva, Carlos Moresco, Julia

Designer

Schroer, Gabriel (Deactivated)

Data owner

Watanabe, Adolfo

Tech discovery

Tech Discovery - Payment with card at home

❓ Open questions

Info

We need to constantly make this section empty.

Business questions

  1. What is the usage of this method payment in BK PT?

  2. Do you have any demographic or customer data related to those who make payments with card at home?

  3. Is this payment method used in PLK ES and/or BK ES?

  4. What has been the decrease in sales after the launch?

  5. What is the flow in Airtouch?Are there any

  6. regulatory or legal considerations that might impact the implementation of card payments at homeWhich platforms are impacted?

Tech Questions

  1. What are the API endpoints of integrations?

  2. Is there any official technical documentation?

  3. What are the security/compliance concerns?

ALTERNATIVE SOLUTION

Considering the problem “user preference is the payment at home compared with the other ones for several reason (trust, simplicity, speed)”, we could explore more options like:

  • Prioritize MBWay as it’s the main payment method and it’s fast, simple and trusted in the Portuguese market

  • Offer discounts to use the online payment method

    • Add “pago seguro” and other logos to the payment page

    1. In the current platform it is possible select payment in cash using Delivery service mode?

    2. How this affect data and internal/external reports?

    Business answer

    1. 30% of total (resp. operaciones) (Diamantino Carvalho)

    2. No, just

    3. Only BK PT

    4. 16.000€ from launch

    5. Same as cash payment (FE); “identificador de pago” is different

    6. No

    7. Reports should be updated with this new payment system

    8. DMP, DOP, Admin tool - How we categorize the payment? Down card or we create “Home” with cash and card

    Tech answer

    1. Winrest; Homeria (delivery) and/or DMP

    2. No needed, discussed already with Paulo from Winrest

    3. Nothing detected at the moment

    4. ???

    5. ???

    Requirements

    Problem statement

    BK PT customers are facing limitations and inconveniences when making payments. To address this, we aim to implement a feature that allows users to make card payments at home ( with a POS owned terminal brought by the driver?). The goal is to maintain the existing user experience avoiding impact on sales.

    This feature was existing in the old platform and it represented 41% of all payments, composed by 32% on the app, 6% on the web and 3% through contact center (see below, first line “App pago con tarjeta”). It’s the main payment method and today it’s not implemented in BK PT.

    Image Added

    Hypothesis

    After the launch of the BK PT web version, has been noticed a decrease in sales of 16.000€ (after 8 days from the launch). There are several factor that could impact it and one of them could be the lack of a common payment method in the Portuguese market such as the payment with card at home, that includes the usage of MBWay.

    Acceptance criteria

    Success metrics

    🤔 Assumptions

    Solution

    1)

    • Available for BK PT (web and app)

    • Only available for delivery

    • Integrate with Winrest and delivery platform

    • DMP & Admin tool reports should be updated accordingly showing the new payment method

    • Easy and smooth user experience in the selection of payment method, similar to payment with cash

    Solution

    1) Payment by cash at home

    Scenarios

    Steps (POS scenarios)

    Expected results

    Online

    Transaction completed

    Offline (no battery)

    Any specific solution for this scenario

    Offline (no network)

    Any specific solution for this scenario

    Design - WhiteLabel

    Today the Airtouch solution has the following flow:

    Image Added

    Image AddedImage Added

    Design - DMP

    Delivery management platform should show the “payment with card at home” option together with the rest of payment systems:

    1. DMP

      image-20240109-141416.pngImage Added

    1. Reports

    Image AddedImage Added

    Design - DOP

    As for now, it seems that the restaurant management tool is going to be impacted on the history of the cash flow. Need validation from DOP owners.

    Image Added

    Design - DRIVER APP

    DMP team will take care of it

    Admin tool

    To be done by Dedicated team

    Panel
    panelIconIdatlassian-info
    panelIcon:info:
    bgColor#FFBDAD

    OUT OF SCOPE / IMPROVEMENT

    1. Provide the possibility to manage the payment methods on a restaurant level

    Image Added

    2) Provide alternative payment system + discounts - DEPRECATED

    Info

    Note: these is a proposal for the BK PT team to avoid the development of the payment by card at home

    Considering the problem rely on TRUST, SIMPLICITY and VELOCITY, elements of the payment at home, BK PT could:

    • Prioritize MBWay as it’s the main online payment method in Portugal (3.5M users, 225M transactions - more here) and it’s also a fast, simple and trusted solution in the market

    • Offer discount codes to the users that made payment by card at home: the message should be focused on the usage of alternative payment methods

    • Add “pago seguro” and other logos to the payment page to make the user feel more comfortable (especially first time users)

    2) Payment by cash at home

    Scenarios

    Steps

    Expected results

    Online

    Expect that

    Offline (no battery)

    Offline (no network

    • )

    Online with incidence

    Design

    Today in the Airtouch solution, on the user side we have the following flow:

    Image Removed

    Image RemovedImage RemovedImage Removed

    While in the Restaurant management tool the option is showed together with the other payment systems:

    Image Removed

    Figma design here: [insert link]