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Where and how can support agents issue a refund to a guest using the support tool? This section will go over this informationRead this section to find out. 
Refund can be partial or full refunds, loyalty points refund, or assigning an offer to a guest.
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Note: If a full refund is issued in a market that has loyalty , this means that and the guest receives back the money they spent for that order, then the loyalty points the guest earned with that order will also be refunded back to the guest. The loyalty points balance will be reversed to what it was before that order was placed. |
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After click in the “Confirm” button, it is possible to check the order details.
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Order and Payment Status
The order and payment status will change after the refund process depends of the remediation option selected:
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