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Table of contents

Table of Contents

Definition

Status

Status
colourBlue
titleDISCOVERY

RBIberia Owner

Raul Moreno Diaz

RBI Owner

Andrea RuaniRuani, Andrea

RBI Payment owner

Fernandez Pranno, Marco Manuel Ruben Oliveira (Deactivated) Magdalena Dlugolecka Eduardo Javier

DMP/DOP owner

Klein, Simon (Deactivated) Bastos de Macedo, Gustavo

Admin tool owner

Lopes da Costa, Valentina Silva, Carlos Moresco, Julia

Designer

Schroer, Gabriel (Deactivated)

Data owner

Watanabe, Adolfo

Tech discovery

Tech Discovery - Payment with card at home

❓ Open questions

Info

We need to constantly make this section empty.

Business questions

  1. What is the usage of this method payment in BK PT?

  2. Do you have any demographic or customer data related to those who make payments with card at home?

  3. Is this payment method used in PLK ES and/or BK ES?

  4. What has been the decrease in sales after the launch?

  5. What is the flow in Airtouch?

  6. Which platforms are impacted?

Tech Questions

  1. What are the API endpoints of integrations?

  2. Is there any official technical documentation?

  3. What are the security/compliance concerns?

  4. In the current platform it is possible select payment in cash using Delivery service mode?

  5. How this affect data and internal/external reports?

Business answer

  1. 30% of total (resp. operaciones) (Diamantino Carvalho)

  2. No, just

  3. Only BK PT

  4. 16.000€ from launch

  5. Same as cash payment (FE); “identificador de pago” is different

  6. No

  7. DMP, DOP, Admin tool - How we categorize the payment? Down card or we create “Home” with cash and card?

Tech answer

  1. Winrest; Homeria (delivery) and/or DMP

  2. No needed, discussed already with Paulo from Winrest

  3. Nothing detected at the moment

  4. ???

  5. ???

Requirements

Problem statement

BK PT customers are facing limitations and inconveniences when making payments. To address this, we aim to implement a feature that allows users to make card payments at home with a POS terminal brought by the driver. The goal is to maintain the existing user experience avoiding impact on sales.

This feature was existing in the old platform and it represented 41% of all payments, composed by 32% on the app, 6% on the web and 3% through contact center (see below, first line “App pago con tarjeta”). It’s the main payment method and today it’s not implemented in BK PT.

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Hypothesis

After the launch of the BK PT web version, has been noticed a decrease in sales of 16.000€ (after 8 days from the launch). There are several factor that could impact it and one of them could be the lack of a common payment method in the Portuguese market such as the payment with card at home, that includes the usage of MBWay.

Acceptance criteria

  • Available in for BK PT (web and app in BK PT)

  • Only available for delivery

  • Integrate with Winrest and Homeria platform (considering the future development for the EMEA DMP)Update reports with delivery platform

  • DMP & Admin tool reports should be updated accordingly showing the new payment method

  • Easy and smooth user experience in the selection of payment method, similar to payment with cash

Solution

1) Payment by cash at home

Scenarios

Steps (POS scenarios)

Expected results

Online

Transaction completed

Offline (no battery)

Any specific solution for this scenario

Offline (no network)Online

with incidenceAny specific solution for this scenario

Design -

Front End

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Today in the Airtouch solution , on the user side we have has the following flow:

Image RemovedFigma design here: [insert link]

Design - DMP

Restaurant management tool needs to show this Delivery management platform should show the “payment with card at home” option together with the other rest of payment systems:

  1. DMP

    image-20240109-141416.pngImage Added

  1. Reports

Image Removed

Figma design here: [insert link]

Data - DMP

Image Removed

Design - DOP

As for now, it seems that the restaurant management tool is going to be impacted on the history of the cash flow. Need validation from DOP owners.

Image Added

Design - DRIVER APP

DMP team will take care of it

Admin tool

To be done by Dedicated team

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OUT OF SCOPE / IMPROVEMENT

  1. Provide the possibility to manage the payment methods on a restaurant level

Image Added

2) Provide alternative payment system + discounts - DEPRECATED

Info

Note: these is a proposal for the BK PT team to avoid the development of the payment by card at home

Considering the problem rely on TRUST, SIMPLICITY and VELOCITY, elements of the payment at home, BK PT could:

  • Prioritize MBWay as it’s the main online payment method in Portugal (3.5M users, 225M transactions - more here) and it’s also a fast, simple and trusted solution in the market

  • Offer discount codes to the users that made payment by card at home: the message should be focused on the usage of alternative payment methods

  • Add “pago seguro” and other logos to the payment page to make the user feel more comfortable (especially first time users)