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When guests place orders online via the guest app or website, these are converted into different “service modes” by the restaurant, as follows:
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Steps | Examples |
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Guest chooses the restaurant they would like to order from Guest chooses offer(s) and adds them to their cart Guest checks out and pays When close to the restaurant, guest taps “I’m here”. This triggers the order injection into the POS.
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Note that in In some markets the “I’m Here” step is not active. In that case, the order is injected when payment is completed. |
| Screen Recording 2024-08-09 at 3.36.00 PM.mov |
The order is injected into the POS The restaurant prepares the order When the order is ready, guest picks up the order at the front counter of the restaurant
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Table service
Steps | Examples |
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Guest chooses the restaurant they would like to order from Guest chooses offer(s) and adds them to their cart Guest choses table service
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| Screen Recording 2024-08-12 at 10.09.39 AM.mov |
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Table service ordering can also be done by arriving to the restaurant, sitting on a table and scanning the QR code on the table. This will redirect guests to the guest appor web to place the order. The table number will already be pre-filled in. |
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The order is injected into the POS The restaurant prepares the order When the order is ready, the TM brings the order to the guest’s table
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