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Will Jones, Technical Solutions Program Director

Henrik Hessbo, Principal Solution Engineer

RBI

Adolfo Watanabe, Sr. Manager, Data Operations

Anton Benet, Director of Menu

Carlos Silva, Director of Loyalty

Jean Mara

Francisco Fernandes, Director, Platform Ecosystem

Jean Marrara, Director, Software Development

Semih Yildirim, Product Manager, Menu

Sergio Garcia, Ops Transformation Manager (Int’l)

Valentina Lopes da Costa, Product Manager Loyalty

Time

9:00 - 10:00

Menu P&A - DMTE Current

  • Items (Ala Carte)

  • Modifiers (Condiments)

  • Combos (Combo Meals)

  • Comboslots (Combo Meal Groups)

10:15 - 11:30

Oracle payloads for Transaction Services Gen 2

  • Menu - Payload format

    • Items (Ala Carte)

    • Combos (Combo Meal and Combo Meal Groups)

    • Condiments

      • Add, No, Extra

    • Service Modes & Channels

    • Menu Levels & Price Levels

    • Discounts

    • Tender

      • Service vs Payment

    • Service Charges

11:30 - 13:30

BREAK

13:30 - 15:00

Oracle payloads for Transaction Services Gen 2

  • Offers & Rewards - Payload Format

    • Rewards with an item

    • Rewards/Offers with a combo

    • Rewards/Offers with a cart discount

    • Rewards/Offers with a product discount

  • Pay@Counter

    • With Loyalty

15:00 - 15:30

EMEA Lab

15:30 - 16:00

Teo will speak about goals for the next 2 days

16:00 - 17:30

Loyalty

  • Questions

    • Can we support adding rewards directly from the POS screen after guests have identified themselves? How can we mitigate fraud risks?

    • Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?

    • Can Oracle support querying Sanity and caching offers at the POS to help mitigate configuration issues?

Loyalty - DMTE Current

  • Rewards

    • Rewards with an item

    • Rewards with a combo

    • Rewards with a cart discount

    • Rewards with a product discount

  • Offers/Personalized Offers

    • Offers with an item

    • Offers with a combo

    • Offers with a cart discount

    • Offers with a product discount

...

Time

8:30 - 9:00

Intro

  • Oracle & RBI members introduction.

  • Discuss workshop objectives:

    • Mutual Understanding of the End-to-End RBI/Simphony Solution

    • Understand how to set up the DMTE Project for Success (Standardisation, Country Regionalisation, Best Practices, Collateral etc)

    • Understand what a future RBI with Oracle Simphony partnership might look like (Solution Roadmap/Partners Innovations etc)

    • Greater Understanding on Data Management (Access to Data/ Order Injection / Price and Availability)

9:00 - 10:25

RBI - Menu and Ordering

  • RBI guest journey review Mobile ordering

    • Menu

      • Pricing and Availability

    • Pickup

    • Delivery

  • RBI Interaction diagrams

  • Partners API

  • Current configuration requirements

10:25 - 10:35

BREAK

10:35 - 12:00

RBI - Loyalty

  • RBI guest journey review Loyalty

  • RBI Interaction diagrams

  • Current configuration requirements

    • Offers & Rewards: Item/Combo/Item Discount/Cart Discount/Rewards Points + Currency/Rewards % Discount Products

    • Redemption codes

    • Review with Oracle: /wiki/spaces/IRT/pages/5133370490

12:00 -13:00

LUNCH BREAK

13:00 - 14:3055

Oracle - Configuration Best Practices

  • Menu Item Structure Best Practices (Options and implications)

    • Ala Carte

    • Combos

      • Upgrade/Downgrade Kd, Sm, Md, Lg

        • Dynamic vs size based

      • Pricing strategy

        • Combo level vs Component level

      • Upcharges ($)

        • Define price for different channels

    • Condiments/Modifiers

      • PLU strategy (1 PLU per modifier vs 1 PLU per modifier multiplier)

      • Add, No, Extra, Light, Heavy, Only, Plain

    • Dayparts

      • Breakfast/Lunch/Late Night

    • Channels

      • In Restaurant, Delivery 1p, Delivery 3p, Kiosk, …

    • Modes

      • FC, DT, Curb Side, Kiosk, Delivery

    • Menu Levels

      • Modifiers vs Dayparts vs Size

    • Discounts

      • Trigger & Restriction & Award

    • Pricing strategy

      • Dayparts

      • Channels

      • Tiers

    • Service charges

  • Loyalty/Rewards Configuration Best Practices (Options and implications)

    • Coupons, Offers

      • Combo/Bundle/Item

      • Item discount

      • Cart Discount

      • Rewards

      • Item/Combo

      • Discount on Item

      • Discount on Cart

      • Rewards Points + Currency

      • Rewards % Discount Products

      • Auditing (points exchanged)

    • Discounts

      • Coupons and Offers as Discounts

        • Trigger & Restriction & Award

14:30 55 - 15:30

RBI - TLOG

  • Review TLOG requirements

Oracle - Data Best Practices

  • Data Export vs BI API

15:30 - 15:40

05

BREAK

15:40 05 - 17:00

Oracle - API Best Practices

  • Data Management and Access/Injection for the Future (API/Extensions/Solutions)

    • STS2 API

      • Menu

        • Automated POS PLU sync

        • Pricing

          • Channel, Order Mode, Daypart

      • Checks

        • Service mode

        • Fees

        • Deposit and sugar tax

        • Pre-ordering

        • Fiscal integrations

        • Order cancelation

        • Order firing

        • Actionable Feedback for Pricing / Commit errors

        • Pay@Counter (with Loyalty) for kiosk orders

      • Notifications/Webhooks

        • Menu changes

        • Check changes

        • Restaurant status changes

17:00 - 18:00

RBI - DSS

  • Review DSS requirements and journey

Oracle

  • Current Implementation

  • Best Practices

...