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Opportunity/problem ticket
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Milestone | Output | Owner | Approver(s) | Reviewer(s) | Status |
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Stakeholders interviewed |
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Franchisees interviewed |
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Existing metrics understood |
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Success metrics defined |
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Run usability testing on existing solution |
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User interviews | |||||
Online surveys | |||||
Desk research | |||||
Competitor landscape | |||||
Persona mapping | |||||
User journey (use cases) mapping |
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Giving the results of the Competitor landscape and benchmark (link to the Opportuny page in Confluencehere), we work worked on 2 different approaches:
Exploration 1: showing only the accepted cards thumbnails once the user has selected , that they want to add a new card:
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However, the Exploration 2 has been discarded because it brings more cons than pros. Here it is the rationale behind each potential solution and why we discarded the first second option:
Exploration 1:
Pros: There is not as much cognitive load because we only inform about the cards that are accepted.
Cons: No cons found (as yet).
Exploration 2:
Pros: The user can visually know the accepted payment methods before opening the drop-down.
Cons:
When we have lots of different types of payments methods, the UI may have a huge cognitive load that risks usability.
If the restaurant had activated the “Pay with Card on Delivery” option, we might be showing cards that its terminals could not accept.
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Note: the term “Deliver” refers specifically to the delivery of solution design artefacts. There will be no software development in this phase. |
Solution Description
The proposed solution is to add all accepted card thumbnails once the user has selected “Add New Card”:
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Important for the DoD: we are not going to work this feature for the “Pay with Card on Delivery” option, because we don’t know if all terminals have the same accepted cards or not. And making the card images configurable by restaurant could implied imply a complex development that can’t be affordable on time and effort.
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