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It’s important to ensure that the customer support team can:
select the correct offer to assign to the customer;
be able to find the offer quickly to answer to the customer on a timely manner.
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Possible solution: search offers by key word.
Example shared by the CS team: searching for “5 euros” or “20% discount” could help them to find the list of all offers that have similar names and then, they can choose the one that they’re looking for.
📈 Success Metrics
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List here which are the metrics to look at to define success for the solution implemented. Use those KPIs to define the current status |
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