Contents

Overview

This is the sector section will describe how the customer support agent or operator can access guest orders and what information is available to them on orders. where the support agent can access all the customer orders.

Orders History

In this screen it is possible to check all order history and the information related to each order (as service mode, status, loyalty informations, refund process)

On the left side of the page, the support agent can filter by different fields as date, order status, payment status, service mode, etc.

...

Additional Order Information

In the order result the support agent can view a list of orders and select a specific order for additional information (by clicking on a specific order - orange box with the date and time of the order). Then, the they can access further details of that order, such as:

• Customer name

• Order time

• Order status

• Order itens

• Order values

• Payment status

• Delivery address

• Delivery status

• Delivery ETA

• Order ID

• Payment method

• Receipt, with all items bought and respective prices

• Remediation section, with detailed information on any refunds processed

• Loyalty information: points earned and points redeemed

• Store information (If a user clicks on the store - orange box with the store ID -, they are directed to the Stores tab from the side bar)

...

Delivery Orders

Additionally, for delivery orders there are two extra cards displaying information about the driver and a timeline of delivery events:

...