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Consolidating this page to write down all issues we found during testing |
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What is the observation?
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Who is responsible?
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Type (Observation or Bug)
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Next steps
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Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage
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Info |
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Consolidating this page to write down all issues we found during testing |
What is the observation? | Who is responsible? | Type (Observation or Bug) | Next steps | Status | ||||||||||||
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Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage | Tillster |
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400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk | Tillster |
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Whitelist Loyalty API URL in all restaurants
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Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting) |
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If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming? |
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Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting) |
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Currently we don’t have any timeout at POS |
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The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer |
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Change the modal of success when adding a reward as we have always the Teryaki sauce. Change to German language |
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Melina has loyalty activated by the attributes ‘has User ID’ and “isLoyaltyUser' are false. Account: melina.roenpagel@burgerking.de |
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If the order includes an item that has a deposit, the Online Loyalty Claimed Event will reflect the subtotal without the deposit while E-commerce Purchase events reflects the total transaction amount (including deposit) |
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After we cancel a Delivery order, the loyalty points earned with that order are not removed from the user account. The user does not go back to their previous point balance. Test user: Jonas.pfaff@burgerking.de , valentinaflcosta+bkdeprod1@gmail.com (+239 point transaction) |
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We are testing in restaurant number: 13651 When we have this restaurant selected, the rewards and offers |
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In a scenario where I have redeemed a reward, but then for whatever reason the order is cancelled, I get my points back but there is no track of it in the app front-end (in the account history page) |
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Coffee and milkshake reward doesn’t work at kiosks when pre-selected (it says that the items is not available) |
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Pay @ Counter from Tillster to Toshiba not working |
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400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk
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In the Kiosk, the Christmas Special Coupons are showing with Transparent background causing accessibility issues |
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Whitelist Loyalty API URL in all restaurants
We found issue that URL was not whitelisted in store, which blocked all the Loyalty Transactions
Currently we don’t have any timeout at POS
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My BK Coupons do not display on top of Coupons list in the Kiosk |
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Ollie to make sure that all restaurants are whitelisted
he will provide info to network company
Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting)
RBI (CRM)
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Outline in the documentation
If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming?
RBI (CRM)
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Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting)
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Outline in the documentation
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When we pre-select a reward at the kiosks, customize it, and then we remove it from the order at the kiosk, the points get added to the app (even though this is a reward). Then, if we re-add the reward from the kiosk screen and we checkout, the points are deducted (but from the increased balance). In this scenario:
Video is available here - to be validated (it seems a delay) |
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Number of crowns has comma in the Kiosk |
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BKDE alignment
The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer
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Modify UI and re-do design to be more promotional of Kiosk entry screen (users click on image of scanning QR code instead of the call to action button) |
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BKDE to include in crew training
Mariann talk to Leo about it
Anna to share France poster
Change the modal of success when adding a reward as we have always the Teriaki sauce. Change to German language
BKDE and D + M (Lionel)
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Input in Sanity correct images
Melina has loyalty activated by the attributes ‘has User ID’ and “isLoyaltyUser' are false.
Account: melina.roenpagel@burgerking.de
RBI (CRM)
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If the order includes an item that has a deposit, the Online Loyalty Claimed Event will reflect the subtotal without the deposit while E-commerce Purchase events reflects the total transaction amount (including deposit)
RBI (CRM)
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Updated documentation
After we cancel a Delivery order, the loyalty points earned with that order are not removed from the user account. The user does not go back to their previous point balance.
Test user: Jonas.pfaff@burgerking.de
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Non-logged in users Coupon section scanning should be allowed without clicking on the button to scan (Kiosk) |
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Coupon scanning button does not work after second time of clicking on it |
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Clicking of items in the Kiosk did not work as expected (e.g clicking on my Rewards did not work) |
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Open bug ticket
fix bug
We are testing in restaurant number: 13651
When we have this restaurant selected, the rewards and offers Redeem In Restaurant
button is greyed out (but we want people to be able to pre-select).
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Kiosk UI issues not matching to the app (crown size and it should always be located to the left of the text as in the app) |
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Open bug ticket
Fix Bug
In a scenario where I have redeemed a reward, but then for whatever reason the order is cancelled, I get my points back but there is no track of it in the app front-end (in the account history page)
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Nav bar at the bottom did not have the correct format – New UI needs to be implemented Incorrect nav bar: |
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Align on requirements / expectations
New feature request
Coffee and milkshake reward doesn’t work at kiosks when pre-selected (it says that the items is not available)
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Top navigation bar has the incorrect UI |
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User will be able to customize coffee
Pay @ Counter from Tillster to Toshiba not working
Tillster / Toshiba
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Tillster / Toshiba to have Pay@Counter work
In the Kiosk, the Christmas Special Coupons are showing with Transparent background causing accessibility issues
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When you add the small fries and add a dip the dip is free, but the Dip should have a price. Issue is only happening at the kiosk – at the POS it is working (receipt 408 & 400) |
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My BK Coupons do not display on top of Coupons list in the Kiosk
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Scroll bug of coupons page in the app |
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When we pre-select a reward at the kiosks, customize it, and then we remove it from the order at the kiosk, the points get added to the app (even though this is a reward). Then, if we re-add the reward from the kiosk screen and we checkout, the points are deducted (but from the increased balance). In this scenario:
The user starts with 81600 points
Pre-selects a reward for an amount of 1400
Remove from the kiosk the reward
Click on “ok” in the modal in the app
Spp point balance is 83,000
When they re-add the rewards from the kiosks, and checkout with that rewards, the points are deducted
The final amount is 81600 (as the initial amount but with a reward redeemed)
Video is available here - to be validated (it seems a delay)
Tillster
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Tillster to fix bug
Number of crowns has comma in the Kiosk
Tillster
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Tillster to remove comma
Hallo, Valentina
greeting in the Kiosk – need to remove comma
Tillster
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Tillster to remove comma
Modify UI and re-do design to be more promotional of Kiosk entry screen (users click on image of scanning QR code instead of the call to action button)
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Tillster to reorganize the MyBK coupons to show on top of list if BK DE team is in agreement
Non-logged in users Coupon section scanning should be allowed without clicking on the button to scan (Kiosk)
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Add Static Page with Tutorial on how to use Loyalty – add list of participating restaurants |
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Remove MyBK from Kiosk and only include My Burger King |
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When a user voids the transaction, we are refunding the points (if points are used) and deducting the points earned. Nevertheless, we don’t receive any events with the updated point balance. This is only visible when the guest creates a new loyalty transaction. The User: cc4bb6ad-77e0-4310-a315-f78b98c6ac7a |
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User begins transaction in the kiosk and clicks on pay@counter. In the Toshiba POS user adds extra offers and rewards with a second scan. The earned points are correctly calculated. The redeemed points (rewards) were doubled. |
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Tillster to to change FE
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When there is a loyalty error, Toshiba does not show an error message in the POS to show the loyalty order did not go through |
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Tillster to fix
Coupon scanning button does not work after second time of clicking on it
Tillster
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Tillster to fix
Clicking of items in the Kiosk did not work as expected (e.g clicking on my Rewards did not work)
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When an offer is being added to the order at the kiosk, the POP up says “reedem my reward” instead of saying “add offer to the order” |
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Tillster to fix
Kiosk UI issues not matching to the app (crown should always be located to the left of the text as in the app)
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When English language is selected, nutritional information are in German in the kiosk |
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When English language is selected, in the rewards page “crowns” are in German in the kiosk |
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Tillster to make changes
Nav bar at the bottom did not have the correct format – New UI needs to be implemented
Tillster
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Tillster to make changes
Scroll bug of coupons page in the app
RBI app
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Val to create bug
Fix bug
Add Static Page with Tutorial on how to use Loyalty – add list of participating restaurants
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Some coupons names are in 3 lines, and therefore the full name is not visible |
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Tillster to make changes
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When Spanish language is selected, in the rewards page we don’t have the word “crown” but only the icon |
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Mariann to create
Remove MyBK from Kiosk and only include My Burger King
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The position of the crowns is not aligned with the text |
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Tillster to fix
When a user voids the transaction, we are refunding the points (if points are used) and deducting the points earned. Nevertheless, we don’t receive any events with the updated point balance. This is only visible when the guest creates a new loyalty transaction. The loyalty transaction voided
accounts for your previous points balance
User: cc4bb6ad-77e0-4310-a315-f78b98c6ac7a
User begins transaction in the kiosk and clicks on pay@counter. In the Toshiba POS user adds extra offers and rewards with a second scan. The earned points are correctly calculated. The redeemed points (rewards) were doubled.
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When the guests is logged in, the name of guest is visible - is this legal? is this wanted? |
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Scanning throughout the Journey is not working (Kiosk) |
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Internal alignement
Event creation
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Adding a coupon to use in-store, and go back to coupon list. The Coupon is selected twice instead of once |
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Toshiba to fix edge case
When there is a Timeout in Toshiba’s side, no error message is shown in the POS to show the loyalty order did not go through
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Started a pay @ counter transaction in the Kiosk, but never paid for it in the cashier. I did not get my points returned to previous balance even after 24 hours. |
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When an offer is being added to the order at the kiosk, the POP up says “reedem my reward” instead of saying “add offer to the order”
When English language is selected, nutritional are in German in the kiosk
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Milkshake reward is not working consistently (here you can see that one worked, the other didn’t) |
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Fix copy
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When you are signed in, the 6 Chilli Cheese Nuggets offer not available |
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Fix translation
When English language is selected, in the rewards page “crowns” are in German in the kiosk
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Fix translation
Some coupons names are in 3 lines, and therefore the full name is not visible
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Lower menu bar needs to be centrally aligned |
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Fix spacing to ensure naming is fully visible
When Spanish language is selected, in the rewards page we don’t have the word “crown” but only the icon
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Crowns earned with the current order are not displayed in the basket (put it in the UI based on the total amount) |
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Fix translation
The position of the crowns is not aligned with the text
Tillster
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Fix spacing
When the guests is logged in, the name of guest is visible - is this legal? is this wanted?
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The basket needs to be renamed |
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BKDE to confirm
Scanning throughout the Journey is not working (Kiosk)
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Crispy chicken reward not available - the message for the ruleset needs to be updated |
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To be retested when multi scanning is working for Tillster
Adding a coupon to use in-store, and go back to coupon list. The Coupon is selected twice instead of once
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The items added to the cart are not visible - the guest might have difficulties in understanding which are the items that are being added to the order |
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RBI to open bug ticket
RBI to fix bug ticket
Started a pay @ counter transaction in the Kiosk, but never paid for it in the cashier. I did not get my points returned to previous balance.
Milkshake reward is not working consistently (here you can see that one worked, the other didn’t)
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Receipts UI is incorrect (the font was stretched and smaller. on the right you have good looking ones as reference. There were three cases like that right at the beginning of testing.) |
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Toshiba to send VOID call after specific amount of time
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At the kiosk for non logged in users: We need to get a "Sign in"-Button on the last page where you pay |
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When you are signed in, the 6 Chilli Cheese Nuggets offer not available
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Toshiba POS: Jens and Gloria had a whitescreen |
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Lower menu bar needs to be centrally aligned
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Modify App Content to let users know they have not done any transaction yet but have gained 200 initial loyalty points |
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Tillster to fix
Crowns earned with the current order are not displayed in the basket
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Translate “View Reward Details” in MyCode screen to German |
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Tillster to fix
The basket needs to be renamed
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Change Lokalise translations:
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Crispy chicken reward not available - the message for the ruleset needs to be updated
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Translate “Go Back” to German |
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D&M to update it
The items added to the cart are not visible - the guest might have difficulties in understanding which are the items that are being added to the order
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Update Translation to have capital “K” for every reward in “kronen” |
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