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changes.mady.by.user Lopes da Costa, Valentina

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changes.mady.by.user Silva, Carlos

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Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest looks at the Kiosk screen

  • A page shows up inviting the guest to start an order

  • No action

  • No action

Guest touches the screen to start a new order

  • Guest is prompted to sign in

  • No action

  • No action

Guest decides to continue without signing in

  • Kiosk order screen show up:

  • Guest can sign in at any time by using the scanner or touching a sign in button

  • No action

  • No action

Guest taps on the rewards tab

Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI

  • No action

Guest chooses to add menu items instead, checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

Info

Note: (optional)guests would be shown the number of points they could have earned, and they are prompted to sign up for their next order

  • No action 

  • No action

...

Info

This scenario assumes that the market allows for multiple rewards to be redeemed in the same order

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens a reward on the RBI app

  • No action

  • Reward page is displayed:

    Image Removed

  • No action

Guest taps “Redeem in Restaurant”

  • No action

Reward

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

  • No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

  • Guest receives a successful confirmation modal

  • Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an reward on the RBI app, chooses to redeem in restaurant

  • No action

  • Reward is added to the guest’s pre-selection

  • A unique reward code is generated

  • No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

  • Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the reward has been added to cart

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

  • Keep track of the current basket contents including rewards

  • Call the Identify endpoint again, which will create a new transaction ID and return selected reward(s)

  • Void the previous transaction

  • Wait for Void Confirmation

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest customizes rewards at will and touches confirm

These

Guest customizes reward(s) at will and adds to basket

  • The reward(s) are incrementally added to the cart and do does not replace any of the existing cart items

  • No action

  • No action

On the Kiosk UI, navigates to the rewards page
Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Rewards are displayed

Image Removed

  • No action

Guest adds a reward to basket

  • Guest selects and adds reward to cart

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Removed

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

  • No modal is shown

    Image Removed

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest remove a reward from basket

  • Guest removes a reward from Kiosk basket

The reward’s loyalty points is temporarily added back to

If a reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

On the Kiosk UI, navigates to the rewards page

Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Rewards are displayed

Image Added

  • No action

Guest adds a reward to basket

  • Guest selects and adds reward to cart

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Added

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

  • No modal is shown

    Image Added

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

  • Guest sees list of all chosen items in basket

Info

Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No actionTransaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest removes a reward from basket

  • Guest removes a reward from Kiosk basket

  • The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

  • No modal is shown

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

  • Order number shows up on the screen

Image Removed

  • Receipt is printed

  • Guest sees updated points balance

Image Removed

 

  • Call the Transaction Update endpoint with a status of CLAIMED

3. Using reward pre-selection

 In this scenario, guests pre-select rewards on the RBI app and continue their journey in the Kiosk by scanning the generated code. Then they add another reward directly in the kiosk screen, and finally they remove one of the added rewards before checking out.

Info

This scenario assumes that the market allows for multiple rewards to be redeemed in the same order

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

  • Guest sees list of all chosen items in basket

Info

Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • If Transaction Validate was called above when rewards were added to the basket, there is less probability of errors but they could still happen due to issues with regular menu items.

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

  • Order number shows up on the screen

Image Added

  • Receipt is printed

  • Guest sees updated points balance

Image Added

 

  • Call the Transaction Update endpoint with a status of CLAIMED

3. Using reward pre-selection

 In this scenario, guests pre-select rewards on the RBI app and continue their journey in the Kiosk by scanning the generated code. Then they add another reward directly in the kiosk screen, and finally they remove one of the added rewards before checking out.

Info

This scenario assumes that the market allows for multiple rewards to be redeemed in the same order

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens a reward on the RBI app

  • No action

  • Reward page is displayed:

    Image Added

  • No action

Guest taps “Redeem in Restaurant”

  • No action

  • Reward is added to the guest’s pre-selection

    Image Added

  • A unique reward code is generated

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Added

  • N/A

  • No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

  • Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

Image Added

  • Modal is shown to guest confirming that the reward has been added to cart

Image Added

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

  • Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

Info

Note: the flow is exactly the same if the guest pre-selects multiple rewards.

  • No action

  • Only the second reward is added to the guest’s pre-selection

  • A unique reward code is generated

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Removed

  • N/A

  • No action

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

  • Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the reward has been added to cart

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is clearedcleared

  • Keep track of the current basket contents including rewards

  • Call the Identify endpoint again, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes rewards at will and touches confirm

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Removed

  • No action

  • No action

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

Info

Note: the flow is exactly the same if the guest pre-selects multiple rewards.

  • No action

  • Only the second reward is added to the guest’s pre-selection

    Image Removed

  • A unique reward code is generated

  • No action

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

  • Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

Image Removed

  • Modal is shown to guest confirming that the reward has been added to cart

Image Removed

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

  • Keep track of the current basket contents including rewards

  • Call the Identify endpoint again, which will create a new transaction ID and return the selected reward(s)

  • Void the previous transaction

  • Wait for Void Confirmationcreate a new transaction ID and return the selected reward(s)

  • Void the previous transaction

  • Wait for Void Confirmation

Guest customizes reward(s) at will and adds to basket

  • The reward(s) are incrementally added to the cart and does not replace any of the existing cart items

Image Added
Info

Note: If a reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest customizes rewards at will and touches confirm

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Removed

  • No action

  • No action

  • and a status of PENDING

On the Kiosk UI, navigates to the rewards page

Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Rewards are displayed

  • No action

Guest adds a reward to basket

  • Guest selects and adds reward to cart

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

  • No modal is shown

    Image Removed

  • in the app

  • No modal is shown

    Image Added

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest removes first reward from order

  • Guest removes the first reward from the Kiosk cart

  • Basket is updated accordingly

  • Guest sees the first reward’s loyalty points returned to their loyalty points balance in the appNo modal is shownin the app

  • No modal is shown

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

  • Guest sees list of all chosen items in basket

Info

Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees updated points balance

 

  • Call the Transaction Update endpoint with a status of CLAIMED

...

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens a reward on the RBI app

  • No action

  • Reward page is displayed:

  • No action

Guest taps “Redeem in Restaurant”

  • No action

  • Reward is added to the guest’s pre-selection

  • A unique reward code is generated

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

  • No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

Info

Note: the pre-selected reward(s) will show in the Kiosk screen after scanning with an option for the user to customize it

  • Reward(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the reward has been added to cart

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

  • Call the Identify endpoint, which will return the Loyalty User ID, the pre-selected reward, the loyalty points balance and a transaction ID

Guest customizes rewards at will and touches confirm

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Removed

  • No action

  • No actionreward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

  • Call the Identify endpoint, which will return the Loyalty User ID, the pre-selected reward, the loyalty points balance and a transaction ID

Guest customizes reward at will and adds to basket

  • This reward is incrementally added to the cart and does not replace any of the existing cart items

Image Added
Info

Note: If a reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

  • No action

  • User will see modal in the app letting user know, user can only add 1 reward per order and prompting user to replace reward in basket with newly selected reward

  • No action

Guest taps Replace

  • No action

  • New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

  • No action

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

  • New reward replaces the previous selected reward in the POS basket

  • Other items in the POS basket are not removed or replaced

  • Modal is shown to guest confirming that the reward has been added to the POS basket

  • The replaced reward’s loyalty points are returned to user balance

  • The new reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

  • Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

  • Reward pre-selection is cleared

  • Keep track of the current basket contents including the past scanned reward

  • Call the Identify endpoint again, which will create a new transaction ID with the new reward

  • Void the previous transaction

  • Wait for Void Confirmation

  • Replace the previous reward in the basket with the new reward

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

On the Kiosk UI, navigates to the rewards page

Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Rewards are displayed

  • No action

Guests selects reward in Kiosk screen

  • Guest sees message in the Kiosk letting user know, user can only add 1 reward per order and prompting user to replace reward in basket with newly selected reward

  • No action

  • No action

Guest clicks on Replace reward

  • New reward replaces the previous selected reward in the POS Kiosk basket

  • Other items in the POS Kiosk basket are not removed or replaced

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

  • No modal is shown

  • Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

  • Guest sees list of all chosen items in basket

Info

Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest finalizes the order and pays at Kiosk

  • Kiosk prints receipt with points earned & points balance

  • Guest sees updated points balance

 

  • Call the Transaction Update endpoint with a status of CLAIMED

...