Table of Contents
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Orders made using Call Center won’t appear in the customer history, since they are registered under the Call Center operator account. |
Proposed solution n. 1 - DEPRECATED
Add the option in intl-packagesto search users by phone number, and change user-service API to create/update lookupByPhoneNumber records whenever there are changes in the customer's phone number. We could take advantage from the development done for SA market in
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However, this would still require existing customer to update their phone number for the search to work. This problem could be solved if we automatically update the user’s phone number with purchases. This can be done every time or only if they haven’t registered a phone.
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Rule on when and how to save the phone number need to be defined
Proposed solution n. 2 - APPROVED
Using the Call Center solution to search orders by delivery phone. The search will return a list of orders using the given phone number, and they might come from multiple customer. One solution is to present this list of customers for the support team to decide which one they want to use.
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