Page Comparison

Guest looks at the Kiosk screen

• A page shows up inviting the guest to start an order

• No action

• No action

Guest touches the screen to start a new order

• Guest is prompted to sign in

• No action

• No action

Guest decides to continue without signing in

• Kiosk order screen show up:

• Guest can sign in at any time by using the scanner or touching a sign in button

• No action

• No action

Guest taps on the rewards tab

• Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest chooses to add menu items instead, checks out and pays

• Order number shows up on the screen

• Receipt is printed

• No action 

• No action

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and return selected reward(s)

• Void the previous transaction

• Wait for Void Confirmation

Guest customizes reward(s) at will and adds to basket

• The reward(s) are incrementally added to the cart and does not replace any of the existing cart items

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest adds a reward to basket

• Guest selects and adds reward to cart

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDINGTransaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest removes a reward from basket

• Guest removes a reward from Kiosk basket

• The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

• No modal is shown

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

• Guest sees list of all chosen items in basket

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is validto verify that the current basket selection is valid

• If Transaction Validate was called above when rewards were added to the basket, there is less probability of errors but they could still happen due to issues with regular menu items.

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and return the selected reward(s)

• Void the previous transaction

• Wait for Void Confirmation

Guest customizes reward(s) at will and adds to basket

• The reward(s) are incrementally added to the cart and does not replace any of the existing cart items

• No action

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest adds a reward to basket

• Guest selects and adds reward to cart

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  Image Removed

• in the app

• No modal is shown

  Image Added

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest removes first reward from order

• Guest removes the first reward from the Kiosk cart

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app

• No modal is shown

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

• Guest sees list of all chosen items in basket

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, the pre-selected reward, the loyalty points balance and a transaction ID

Guest customizes reward at will and adds to basket

• This reward is incrementally added to the cart and does not replace any of the existing cart items

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know, user can only add 1 reward per order and prompting user to replace reward in basket with newly selected reward

  

• No action

Guest taps Replace

• No action

• New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

  

• No action

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• New reward replaces the previous selected reward in the POS basket

• Other items in the POS basket are not removed or replaced

• Modal is shown to guest confirming that the reward has been added to the POS basket

• The replaced reward’s loyalty points are returned to user balance

• The new reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Keep track of the current basket contents including the past scanned reward

• Call the Identify endpoint again, which will create a new transaction ID with the new reward

• Void the previous transaction

• Wait for Void Confirmation

• Replace the previous reward in the basket with the new reward

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guests selects reward in Kiosk screen

• Guest sees message in the Kiosk letting user know, user can only add 1 reward per order and prompting user to replace reward in basket with newly selected reward

  

• No action

• No action

Guest clicks on Replace reward

• New reward replaces the previous selected reward in the Kiosk basket

• Other items in the Kiosk basket are not removed or replaced

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

• Guest sees list of all chosen items in basket

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest finalizes the order and pays at Kiosk

• Kiosk prints receipt with points earned & points balance

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED