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Menu

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titleWhat is a PLU?

  • PLU stands for price look-up code and is a unique identifier of a product. These are usually 4 or 5 digit numbers and are used by the POS (Point of Sale) to read a product. The POS will hold information associated to each PLU, such as price, and that is why we need to digitally link each product to its PLU (wink) 📚 🧠

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titleCannot see my picker/combo/menu item on the frontend

  • Make sure that your picker/combo/menu item was added to the section and that the section is included on the menu

  • Clear cache (& use the incognito mode)

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titleI see a new modifiers section called null with random values (see below example):

Sanity has synched with MDS and a new modifier has been added to the Item options list.

  • If this modifier is expected and intended, you should edit it according to the Modifier guide.

  • If this modifier is not expected and unintended, you should delete it both from MDS and Sanity.

(Add Null modifiers image provoked by MDS Sync)

Modifiers

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title1. Can’t turn the default button on/off

The decision of whether or not a modifier multiplier is the default is made in MDM, not in SANITY. For example, if we have a cheese modifier for the Kids Cheeseburger, the default modifier multiplier will automatically be 1 (regular), since cheese is included on the original build. If you a modifier multiplier is incorrectly set as default, please contact your team member that manages MDS.

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title2. I have set the modifiers for a specific menu item but I cannot see the modifiers on the frontend

  1. You will not see a menu item’s modifiers if you have associated the menu item directly from the section. Please create a picker for that item and associate the picker in the item. Example: BKDE’s King Fusion - Have It Your Way (feel free to check the SANITY configuration for this product)

  2. Make sure you have associated the correct menu item to the picker/combo

  3. Make sure you have associated the correct picker to the section

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title3. I see repeated modifiers being synched to staging menu items

Remember: you cannot add modifiers manually in SANITY - you can only update existing ones or delete a modifier that the marketing team shouldn’t have associated with a specific menu item in MDS.

In case you have added it manually in SANITY, please delete them and make sure your Marketing team has configured the modifiers in MDS. They are synched with staging every day at 6.30am, so you should see them in staging within 24 hours (you can also restore the previous version of that item from before you deleted the MDS modifiers). For more information, please read question 4 of this section.

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title4. I want to exclude a specific modifier from a menu item

Please manually delete this modifier in staging and simultaneously ask your Marketing team to disassociate it from the menu item in MDS. Marketing team has to make these changes and ask for the workflow’s approval. Until this is not done, the modifier will be added back to SANITY every day at 6.30am, which means you have to remember to manually delete it again.

Restaurants

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title1. Can't find my restaurant in SANITY

You can find the restaurant you are looking for in several ways:

  • Go to content → restaurant → restaurant and select a random restaurant. Replace the last numbers of the URL after “restaurant_” with the restaurant id

  • Type “restaurant_+[restaurant id]” on the top right search bar

  • Type the restaurant number (BK#/PLK#/TH#) directly on the top right search bar

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title2. Can't find my restaurant on the store locator although I see it in SANITY

  • Check that the latitude and longitude fields are accurate. If they are not, please change them in MDM so it is synched into SANITY

MDS

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titleAlthough I have associated a modifier for a specific ingredient to the menu item, the modifier multiplier column is empty

  1. Check that the SPEQ # of the modifier’s menu item is the same as the one included on the build

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titleHow do I submit a new Payment PLU to a POS vendor (e.g. SICOM)?

Sometimes POS vendors request that you submit a new payment PLU (e.g. Payment PLU for Delivery with cash). In that case, you need to log into MDM Product view, and launch a New Other Item PIF (Product Initiation Form).

Once it’s launched, input a description of the payment PLU under the “PIF name” and the country under “Lead market”. Add a “Start Date” under Restaurant Launch Dates. Click on Save.

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Then open the Offer or Other Items item by double clicking on it.

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Under Special POS needs, input the BKPN that the POS Vendor needs to map it to (the POS vendor should provide this number). Click on Save and Submit PIF.

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Once submitted, a SuperApprover needs to approve the PIF and then it’ll come to your inbox so that you can send it to PCA - once sent to PCA, the POS vendor will receive it.

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titleHow do I update data for restaurants in MDM/MDS

to update a restaurants data or multiple restaurants please email GBSRequest@rbi.com following these instructions

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titleI linked a page or website in Sanity but it is not working

For internal links, use the format /path and for external links, use the full URL.

For example, if you want to link to the BK Offers page (https://www.bk.com/offers ), simply use /offers.

On the other hand, if you want to link to an external page like this news article: https://www.businesswire.com/news/home/20220326005027/en/Burger-King-Invites-Everyone-to-Order-Through-Its-App . In that case, you must add the full URL (containing the https://) - https://www.businesswire.com/news/home/20220326005027/en/Burger-King-Invites-Everyone-to-Order-Through-Its-App