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➡ 🐓 Popeyes UX/UI for Rewards during ordering scenario
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🛵 Mobile Ordering
🍽️ Mobile Ordering - Table Service
One of the service modes available in RBI’s platform is the Table Service.
Objective:
Guest orders their food through the CTG App and when the food is ready it is brought to their table by one of the restaurant’s team members.
Helps to relieve clustering around the counter and to create a seamless and easy ordering experience for the customer.
User Flow 1 - Guest follows order flow, selects Dine in:
User selects Menu
User adds items to cart
User proceeds to checkout
User selects desired service mode and will have a field to input Table Number into app
User inputs the table number: the tables in restaurant with Table Service should also have the table number written on them - and the field to input the table number is configurable in case the customer changes tables after having sat down
User proceeds to payment method
User concludes the order
After ordering, POS will print receipt specifying the Table Number
Order is prepared with the right packaging
TM will have a map of all the tables' location in the restaurant and will take the food to that specific table number
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User Flow 2 - Guest Scans the QR Code:
All tables should have a QR code and a table number on it
Once a user sits in a table, they should scan the QR code using the camera in their phone
User is redirected to the BK website where they can order only if they have an existing account
If a user has the BK App on their phone, they are automatically redirected to the app
After scanning the QR code guest will be redirected to the menu of that restaurant
After ordering, POS will print receipt with the Table Number
Order is prepared with the right packaging
TM will have a map of all the tables' location and numbers in the restaurant and will take the food to that specific table number
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Setting up Table Service:
Activate Table Service for the restaurant
QR Code:
Generate one QR Codes for each table, that should direct guests to a link with the following structure: https://staging-PLK-web.FR.rbi.tools/menu?store-number=10236&service-mode=TABLE_SERVICE&table-id=140 (illustrative)
You can use the following excel to generate the QR codes for each table:
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Test in production
Print the QR codes and insert them on each table
In restaurant:
A Table Manager (TM) should be designated, and should have a map of all the tables location & numbers in the restaurant to take the food to that specific table number
Train team members to ensure they have a map of all table numbers and where they are located in the restaurant
Metrics
RBI’s Acquisition, Conversion & Retention teams all work with the end goal of increasing digital sales across channels. Certain KPIs are used to track the performance, such as:
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