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🛵 What is a DMP (Delivery Management Provider)?

A platform that aggregates orders from various channels and allocates them to a driver. The driver can be an employee from the restaurant (own driver) or an employee from a third party company. Several companies provide this fulfilment service, becoming a DSP (Delivery Service Provider). In some cases, aggregators such as Uber Eats or Deliveroo provide this service. In other cases, there are companies that provide exclusively this service.

This platform will typically provide you with an in-restaurant screen / tablet to manage the orders / drivers, and a rider mobile application for drivers to receive the orders and get details about their destination(s).

I might have own drivers + drivers from multiple DSPs working for the same restaurant. How do I choose which driver delivers a certain order?

This will depend on your DMP. Some DMPs require manual assignment of orders, i.e. kitchen operator must assign a driver to each order. Other DMPs might assign them automatically, based on rules that you define (e.g. prioritize sending orders to the cheapest driver independent of the fulfilment time, or send orders to the fastest driver independent of the cost). In this case, the platform would likely allow you to attribute a cost to each driver type (e.g. Uber Eats drivers will fulfil each order for 5EUR; Deliveroo for 6EUR; own drivers cost me on average 3.95EUR). Speed would naturally be based on driver's location (closeness to the restaurant) and driver status (currently delivering; ready to deliver new order;...).

What do I need to have own drivers?

• A Delivery Management Platform to manage all incoming orders, assign them to drivers, login drivers, etc.

  • This platform will provide you with a rider app, that drivers will use to dispatch orders to your guest's houses.

• Employees working for your company to perform this task;

• In-restaurant Ops adjustments (e.g. you might want to deploy a delivery coordinator in the kitchen) - for more info, connect with RBI's Ops team;

• Equipment (helmets, brand uniforms, transportation bags);

• Vehicles (optional, as the employees might bring their own vehicles)
  -...

What do I need to have third party drivers?

• A Delivery Management Platform to manage all incoming orders, assign them to drivers, login drivers, etc.

  • This platform will provide you with a rider app, that drivers will use to dispatch orders to your guest's houses.

• A contract with a DSP (commercially, you must ensure someone is committed to provide this service for a specific fee - typically, per order)

• An API integration between your DSP (e.g. Uber Eats, Deliveroo) and your DMP. Please note this is different than an integration to receive orders from the aggregators into your POS or any other platform. The fact that you have an order integration with Uber Eats will not ensure you can send orders to Uber Eats drivers so they only fulfil them. In fact, this will typically involve doing a separate integration. Your DMP provider is responsible for these integrations.

What DMPs is RBI already integrated with?

Check below in our 🛵Delivery | Product Spec

Currently working to bring Deliverect into the ecosystem

I would like to use a different DMP from the above, how can I do it?

The provider you select must integrate against our APIs, as described here: RBI Partners API. RBI will support in onboarding the partner, as well as providing the right keys. Please note sharing these materials with any entity not enrolled in a Non Disclosure Agreement (NDA) with RBI is strictly forbidden.