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Work in progress, not ready to review |
Contents
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Scenarios - POS
1. Redeem offers
2. Redeem rewards
Scenarios - Kiosk
1. Redeem offers
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All scenarios consider that guests can scan multiple offers. |
1.1. Without pre-selection
1.1.1. Using the Loyalty Code page
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Steps
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Expected results
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Guest taps on the screen to start a new order
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Loyalty sign in page shows up and scanner becomes active
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Guest opens the Loyalty code page on the RBI app and scans it
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Kiosk authenticates the guest and shows the home page
Scanner remains active
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Using the Kiosk screen, guest adds items to the basket
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Basket updated in the Kiosk UI
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Guest opens an offer on the RBI app and scans it
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Offer added to basket in the Kiosk UI
Current cart items remain in the cart, unchanged
Modal is shown to guest confirming that the offer has been added to cart
What happens on the app?
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Guest checks out and pays
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Order number shows up on the screen
Receipt is printed? Emailed?
1.1.2. Using an offer
1.2. With pre-selection
2. Redeem rewards
3. Edge cases
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To be added |
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This page documents the expected user experience when RBI guests are placing orders using the Kiosk, part of In-Store Loyalty & Offers Customer Journey.
The purpose of these documents is to provide clear explanations of the functional loyalty processes.
The screenshots and UI elements are for illustrative purposes only and should not be considered as recommendations.