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Steps | Expected results (POS) | Expected results (RBI app) |
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Guest opens the RBI app without signing in, and selects an offer that is not available when users are signed out (known as a “closed offer”) | | Offer page is displayed:
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Guest taps “Use at restaurant” | | |
Guest is worried about his privacy and decides not to use this offer. Guest opens an offer that is available when users are signed out (known as an “open offer”) Info |
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Note: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code |
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Cashier is prompted to add a loyalty code | | |
Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier | If guest does not scan the QR code, cashier can enter the static alphanumerical code Offer is added to the POS basket This offer is incrementally added to the cart and does not replace any of the existing cart items
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Guest opens a second offer that is available when users are signed out (known as an “open offer”) | | |
Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier | If guest does not scan the QR code, cashier can enter the static alphanumerical code Offer is added to the POS basket This offer is incrementally added to the cart and does not replace any of the existing cart items
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Cashier finalizes the order and guest pays at POS | | |
2. Authenticating with the Loyalty Code
In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the POS. The guest in this scenario does a second scan to add an offer after the initial identification.
Steps | Expected results (POS) | Expected results (RBI app) | Loyalty API usage |
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Guest opens the Loyalty code page on the RBI app | | | |
Cashier is prompted to add a loyalty code | | | |
Guest either scans the loyalty code, or tells the 6 digit code to the cashier | | | |
Guest opens an offer on the RBI app, chooses to redeem in restaurant | | | |
Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier | | Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
| Keep track of the current basket contents including offers Void the previous transaction (keeping basket information) Call the Identify endpoint again, which will create a new transaction ID and return the Loyalty User ID, loyalty points balance and details about the selected offerselected offers Update the basket with the offers returned
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Cashier adds offer to basket | Info |
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Note: If an offer can’t be redeemed because the offer rules are not met, the POS displays a modal to the cashier explaining why the offer can’t be added to cart |
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Cashier finalizes the order and guest pays at POS | | | | | After collecting the payment, Call the Transaction Update endpoint with a status of CLAIMED to complete the order After this call it is not possible to modify the loyalty transaction anymore
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3. Using offer pre-selection
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Steps | Expected results (POS) | Expected results (RBI app) | Loyalty API usage (POS) |
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Guest opens an offer on the RBI app | | | |
Guest taps “Use at restaurant” | | | |
Cashier is prompted whether the Guest has loyalty, and confirms | | | |
Guest either scans the offer code, or tells the 6 digit code to the cashier | | | Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID
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Cashier adds offer to basket | Info |
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Note: If an offer can’t be redeemed because the offer rules are not met, the POS displays a modal to the cashier explaining why the offer can’t be added to cart |
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Guest opens a second offer on the RBI app, chooses to redeem in restaurant Info |
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Note: the flow is exactly the same if the guest pre-selects multiple offers. |
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Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier | | Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
| Keep track of the current basket contents including offers Void the previous transaction Call the Identify endpoint again, which will create a new transaction ID and selected offers Update the basket with the offers returned
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Cashier adds offer to basket | Info |
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Note: If an offer can’t be redeemed because the offer rules are not met, the POS displays a modal to the cashier explaining why the offer can’t be added to cart |
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Cashier finalizes the order and guest pays at POS | | | After collecting payment, Call the Transaction Update endpoint with a status of CLAIMED to complete the order After this call it is not possible to modify the loyalty transaction anymore
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4. Limit one offer per purchase
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Steps | Expected results (POS) | Expected results (RBI app) | Loyalty API usage (POS) |
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Guest opens an offer on the RBI app | | | |
Guest taps “Use at restaurant” | | | |
Cashier is prompted whether the Guest has loyalty, and confirms | | | |
Guest either scans the offer code, or tells the 6 digit code to the cashier | | | Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID
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Cashier adds offer to basket | Info |
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Note: If an offer can’t be redeemed because the offer rules are not met, the POS displays a modal to the cashier explaining why the offer can’t be added to cart |
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Guest opens a second offer on the RBI app, chooses to redeem in restaurant | | | |
Guest taps Replace | | | |
Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier | | Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
| Keep track of the current basket contents including past scanned offer Void the previous transaction Call the Identify endpoint again, which will create a new transaction ID with the new offer Replace the past scanned offer in the POS basket with the new offer
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Cashier adds offer to basket | Info |
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Note: If an offer can’t be redeemed because the offer rules are not met, the POS displays a modal to the cashier explaining why the offer can’t be added to cart |
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Cashier finalizes the order and guest pays at POS | | | |
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