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If the file name, format or column order is not matching the requirements, throw this error: ‘'The file couldn’t be processed because of one of the following reasons:
It doesn’t follow the right naming format.
It is not a CSV file (e.g. it is an XLS file).
The column order or column names are different than expected.
Please use the template file with the instructions provided under this page: [Confluence URL to Franchisee KnowledgeBase with Instructions on CSV Upload & A Template File]‘'
Template:
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