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Contents

Table of Contents

Goals

Channel

In scope

Out of scope

POS (Instore)

  • Guests can earn and redeem points at the counter for Toshiba and rPOS stores

  • Other POS

Kiosk (Instore)

  • Guests can do the following at Tillster, Acrelec and Smoothr kiosks:

    • User identifies their loyalty account in the Kiosk and pays in the Kiosk

    • Once the user identifies, all subsequent rewards/offers selection happens in the Kiosk

    • User identifies their loyalty account in the Kiosk and pays in the POS counter (both rPOS and Toshiba)

    • User identifies their loyalty account and pays in either Kiosk or counter, then goes to counter and cancels the order. This should result in a refund and withdrawal of points. TBC if we want to cover this use case in January or roll out later

  • Pay at counter for POS different than rPOS and Toshiba

App / Website (Online)

  • Guests to have access to open and closed offers at the same time

  • Stackable offers (open and closed): guests can use more than one offer on the same order (in-store and online)

  • Guest checkout – not a dependency for this project

Projects

Project

Scope

Out of scope

Status

Details

  1. Define the Loyalty program

Non-technical activities required to enable the Loyalty program.

Status
colourBlue
titleIN PROGRESS

Project 1. Define the Loyalty program

  1. Migrate BK DE to the new Loyalty platform

Currently BK DE uses the legacy platform (CBA) and we need to move to the new Loyalty platform, while retaining the existing CBA features that do not exist on Loyalty: open offers, upsells, marketing tiles.

POS or Kiosk integrations (these remain the same)

Loyalty go live

Non-technical activities required to enable the Loyalty programme.

Techical and/or software development work (covered in other projects)

Status
colourBlue
titleIN PROGRESS

Project 2. Migrate BKD to new Loyalty platform

  1. Toshiba integration

Develop the integration required to allow guests to earn loyalty points when they make purchases, and to redeem loyalty rewards.

Status
colourBlue
titleIN PROGRESS

Project 3. Integrate Toshiba POS with Loyalty

  1. rPOS integration

Same as above for rPOS.

Status
colourRed
titleCANCELLED

  1. Tillster integration

Same as above for Tillster.

Status
titleNOT STARTED

Project 5. Integrate Tillster Kiosk with Loyalty

  1. Acrelec integration

Same as above for Acrelec.

Status
titleNOT STARTED

Project 6. Integrate Acrelec Kiosk with Loyalty

  1. Smoothr integration

Same as above for Smoothr.

Status
titleNOT STARTED

Project 7. Integrate Smoothr Kiosk with Loyalty

  1. Loyalty Enablement

Enable Loyalty for all BK DE guests.

Status
titleNOT STARTED

Project 8: Loyalty Enablement

Timelines

Project details

...

Note

These timelines are placeholders for us to visualise and communicate the sequence of activities. Over the next few weeks we will refine each individual project plan, estimate effort, allocate the team and then adjust timelines accordingly.

...

Timelines and status are being managed on this Monday board.

Status Keys

We use the following status keys across to report progress across every project:

  • Status
    titleNOT STARTED
    work on this item has not started yet

  • Status
    colourBlue
    titleIN PROGRESS
    work on this item has started and is progressing to plan

  • Status
    colourPurple
    titleWAITING
    development done, awaiting deployment or completion of a dependency

  • Status
    colourYellow
    titleAT RISK
    work on this item has started and is at risk of delaying

  • Status
    colourYellow
    titleDELAYED
    work on this item is delayed, however it is not causing a major impact

  • Status
    colourRed
    titleDELAYED
    work on this item is delayed and it is causing an impact on project due dates or other dependencies

  • Status
    colourRed
    titleBLOCKED
    cannot move on this item until a dependency is resolved

  • Status
    colourGreen
    titleCOMPLETED
    item has been completed

  • Status
    colourGreen
    titleWON'T DO
    this item will not be developed