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Work in progress, not ready to review |
Contents
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Scenarios - POS
1. Redeem offers
2. Redeem rewards
Scenarios - Kiosk
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Need to add not authenticated flows (including adding offer short codes) |
1. Redeem offers
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All scenarios consider that guests can scan multiple offers. |
1.1. Without pre-selection
1.1.1. Using the Loyalty Code page
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Steps
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Expected results
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Guest taps on the screen to start a new order
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Loyalty sign in page shows up and scanner becomes active
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Guest opens the Loyalty code page on the RBI app and scans it
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Kiosk authenticates the guest and shows the home page
Scanner remains active
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Using the Kiosk screen, guest adds items to the basket
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Basket updated in the Kiosk UI
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Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it
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Offer added to basket in the Kiosk UI
Currently selected items remain in the cart, unchanged
Modal is shown to guest confirming that the offer has been added to cart
What happens on the app?
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Guest checks out and pays
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Order number shows up on the screen
Receipt is printed? Emailed?
1.1.2. Using an offer
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Steps
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Expected results
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Guest taps on the screen to start a new order
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Loyalty sign in page shows up and scanner becomes active
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Guest taps on an offer in the RBI app, chooses to redeem in restaurant and scans it
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Kiosk authenticates the guest and shows the home page
Offer is added to the basket
Do we show a modal?
Scanner remains active
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Using the Kiosk screen, guest adds items to the basket
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Basket updated in the Kiosk UI
Previously added offer remains in the basket
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Guest opens another offer on the RBI app, chooses to redeem in restaurant and scans it
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Offer added to basket in the Kiosk UI
Currently selected items remain in the cart, unchanged
Modal is shown to guest confirming that the offer has been added to cart
What happens on the app?
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Guest checks out and pays
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Order number shows up on the screen
Receipt is printed? Emailed?
1.2. With pre-selection
2. Redeem rewards
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What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem? |
3. Edge cases
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To be added |
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This page documents the expected user experience when RBI guests are placing orders using the Kiosk, part of In-Store Loyalty & Offers Customer Journey.
The purpose of these documents is to provide clear explanations of the functional loyalty processes.
The screenshots and UI elements are for illustrative purposes only and should not be considered as recommendations.