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What are Offer Upsells?
When a user guest navigating the guest app, clicks on the Offer offer we show a modal to the user guest prompting if they would like to Upsell upsell their Offer offer to a larger Offer offer option. The user guest then, has the ability to accept and be redirect to the larger offer or decline and continue in the same offer he has initially navigated to (please see the Scenarios scenarios section below visuals on the user guest flow.
Note: offer upsells work for open offers (signed out usersguests), closed offers (signed in usersguests), systemwide offers (available for all usersguests) and config offers (only available for users guests that have that offer assigned to their accounts)
Configuration of offer upsells
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Click on the offer you would like to setup the Upsell for, then click on the dropdown
Mechanics
Scroll all the way down to
Offer Upsellsand add the Offer Upsells you would like to show to the userguest, when they click on this existing offerMore than one offer upsell can be added and shown to the userguest
Guest Journey Scenarios
1.
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Guest decides to
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upsell to
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new offer
Step | Expected results |
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User Guest is clicks on Offer and clicks on button Use at Restaurant | |
User Guest sees modal asking if user the guest would like to Upsell upsell to a bigger /or another Offeroffer | |
User guest clicks “Yes I would like to Upsell to another offer” (first button) |
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To redeem new (upsold) offer, user guest clicks on Redeem in Restaurant button |
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User guest will see use in restaurant screen with static code + timer + static QR Code |
2.
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Guest decides to not upsell to a new offer
Step | Expected results |
|---|---|
User guest is clicks on Offer and clicks on button Use at Restaurant | |
User guest sees modal asking if user guest would like to Upsell to a bigger/another Offer | |
User guest clicks “No I would NOT like to Upsell to another offer” (second button) |
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To redeem original (not upsold) offer, user guest clicks on Redeem in Restaurant button |
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User guest will see use in restaurant screen with static code + timer + static QR Code |
3.
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Upsell offer is not in Sanity
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or it is configured but
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upsell offer is
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not available
Step | Expected results |
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User guest goes to the Coupons page in guest app, clicks on any offer, and clicks on button Use at Restaurant |
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