This is the section where the support agent Contents

Overview

This documentation will describe how operators or customer support agents can manage guest’s loyalty points. On this section it is possible to It will deep dive into how support agents can check the loyalty historical Loyalty transactions, orders information, can check the loyalty balance, issue loyalty points and deduct loyalty points from a guest.

How to issue or deduct a guest’s loyalty points

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1. Click on “Issue points” button and click on “Deduct points” button if you would like to remove loyalty points from the guest.

2. You will receive a popup window. From there, select:

   

   1. Points: set how many points you would like to assign to the guest;

   2. Reason: select one of the following options on the dropdown list. This list is configurable in Sanity under Remediation Reason;
      

      

Info
To configure the values to display in this field can follow the below process on the CMS tool: Platform configuration → Support → Remediation Reasons. Image Added

3. Comment: You can also add in an optional comment.

4. Click on Confirm button and the points assignment will be completed.

Info
The guest balance can never be negative. So, the maximum amount it is possible to deduct is the total balance of the guest.

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