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Configure how many loyalty points are earned for every dollar spent in the app. This can be a whole number or a decimal. The calculation will always be rounded down to the nearest whole number.
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Note this is specific to the currency you use in your market (e.g. if the currency used is euro, configure here how many loyalty points will be earned for every euro spent in the app) |
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After payment: loyalty points are assigned when guest completes the payment in the app OR. This means both loyalty points that are burned and earned are updated in the guest’s account as soon as they complete payment in the app.
When order is ready: loyalty points are assigned only when guest picks up order at the restaurant. This means that loyalty points that are burned are removed from the guest’s balance as soon as they complete payment in the app, but the points that are earned in the order are only credited to the guest’s balance after the order has been picked up by the guest.
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Note: we recommend always implement option 2, due to fraud risk. Please note option 2 requires development work for the Partner to let RBI know when the order has been picked up. Please read more about Partners changing orders change to |
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After payment: loyalty points are assigned when guest completes the payment in the app OR. This means both loyalty points that are burned and earned are updated in the guest’s account as soon as they complete payment in the app.
When order is delivered: loyalty points are assigned only when order is delivered to guest. This means that loyalty points that are burned are removed from the guest’s balance as soon as they complete payment in the app, but the points that are earned in the order are only credited to the guest’s balance after the order has been delivered to the guest.
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Note: we recommend always implement option 2, due to fraud risk. Please note option 2 requires development work for the Partner to let RBI know when the order has been delivered. Please read more about Partners changing orders change to |
There are other fraud scenarios that can be enabled particularly related to when orders are cancelled. Please refer to /wiki/spaces/HELP/pages/5287740010 on the guest journey for further information.
Loyalty Points Calculation Using
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