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Deliverect is handling 1P and 3P delivery for BK DE
Toshiba to be replaced with Oracle in all restaurants
3P and 1P orders to be injected automatically on restaurants that use Oracle
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3P Delivery
Deliverect integrated with all the aggregators that BK DE works with to receive delivery orders
Deliverect automatically injecting delivery orders on Oracle (none of the above goes through RBI systems)
Assumption that the Deliverect tablet is needed for driver management and for fallback in case orders fail to inject
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Executed end-to-end by the aggregators, e.g. Liferando uses their own drivers. There may be scenarios where an aggregator order ends up being delivered by own drivers or Catcher. |
1P Delivery
Integration for ordering (Oracle and RBI) so that orders can be injected to Oracle
Integration between Deliverect and RBI, so that Deliverect knows that an order has been placed and can dispatch a driver
Driver availability
Order Delivery
There is no ordering integration, the ordering piece is handled by RBI in the same way we handle pickup orders
This integration already exists (e.g. for BK UK)
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For 1P there are both own drivers (ie BK DE employees), Uber Direct and there will be a pilot with Catcher. |
In all the above cases, Deliverect handles the driver management, sending the order to own drivers or 3P drivers as needed.
Assumptions
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For ordering to work without additional development beyond configurations:
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Milestones
Milestone | Description | Activities |
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3P delivery working | BK DE is able to process 3P orders in Oracle |
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Driver availability working | When guests input an address in the Guest App, the RBI Platform confirms with Deliverect which nearby restaurants have drivers available. |
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Ordering working | Ordering integration between RBI and Oracle. This is needed so that 1P delivery orders that originate in the RBI Guest App are sent directly to the Oracle POS. |
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Delivery assignment working | When guests place a delivery order in the Guest App, the RBI Platform asks Deliverect to assigns a delivery driver. Deliverect provides delivery status updates. |
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First restaurant live with 1P Delivery | Ensure that the 1P delivery process works end to end and troubleshoot whatever necessary before rolling out to more restaurants |
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All restaurants live with 1P Delivery | Ensure that restaurant staff is trained in how mobile orders are integrated with Oracle and Deliverect. Then enable 1P delivery in all desired restaurants |
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Status
3P delivery working
Activity | Owner | ETA | Status | Status comments | ||||||
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Confirm final menu structure format | Jan 6th |
| Documentation here: Oracle POS - Configuration . Note that we might adjust the structure, but content is finalized. | |||||||
Configure menu in Oracle
| BK DE | [ ] |
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Configure menu in Deliverect | BK DE | [ ] |
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Configure Deliverect / Oracle / Aggregator integration | BK DE | [ ] |
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Ordering working
Activity | Owner | ETA | Status | Status comments | ||||||
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Confirm final menu structure format | Jan 6th |
| Documentation here: Oracle POS - Configuration . Note that we might adjust the structure, but content is finalized. | |||||||
Menu configured on Oracle POS (BK DE lab)
| BK DE | [ ] |
| Following Oracle POS - Configuration documentation. | ||||||
Menu configured on Sanity on RBI Staging
| BK DE | [ ] |
| Following Oracle POS - Configuration documentation. | ||||||
Ability to configure definitionSequence and priceSequence in Sanity in Staging | RBI |
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Handle new Oracle menu structure for items in Staging | Khumbu & RBI |
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Handle new Oracle menu structure for combos in Staging | Khumbu & RBI |
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Handle new Oracle menu structure for offers & rewards in Staging | Khumbu & RBI | |||||||||
Handle new Oracle menu structure for modifiers in Staging | Khumbu & RBI | |||||||||
Handle Pfand | Khumbu | [ ] |
| Bottle deposits (Pfand) will have its own PLU and be treated as a condiment (modifier) to drinks. | ||||||
All test cases passing | BK DE | [ ] |
| Ordering test cases. |
Driver availability working
Activity | Owner | ETA | Status | Status comments | ||||||
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Share RBI API keys with Deliverect | RBI & Deliverect | Dec 30th |
| Exchange API credentials using Partners Admin | ||||||
Enable restaurant in Staging
| RBI | [ ] |
| Dependency on having one delivery menu item configured | ||||||
Configure Deliverect with access to the RBI Platform | RBI & Deliverect | [ ] |
| Enable feature flags. Lab store 900 configured in BK DE staging, with all flags and webhooks on RBI. Deliverect to finalize configuration to avoid 4xx errors (here). | ||||||
All test cases passing | BK DE | [ ] |
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Delivery assignment working
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Work on this milestone cannot start until the basic Oracle <> RBI integration is available in Staging. However, we don’t need the whole menu to be configured to test delivery assignment and status updates. |
Activity | Owner | ETA | Status | Status comments | ||||
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Configure one item in Oracle | BK DE |
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Configure one item in Sanity | BK DE |
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Run a simple order injection test | BK DE |
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All test cases passing (driver assigned, delivery status updates) | BK DE |
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First restaurant live with 1P delivery
Activity | Owner | ETA | Status | Status comments | ||||
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Configure Deliverect in Production |
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Configure RBI in Production |
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Set up the menu in Oracle (Production) |
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Publish the menu in Sanity (Production) |
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Switch off SIDES in all restaurants |
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Enable one restaurant |
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All restaurants live with 1P delivery
Activity | Owner | ETA | Status | Status comments | ||||
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Train restaurant staff |
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Enable 1P delivery in all desired restaurants on the RBI Platform |
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Questions
Is pre-ordering required from the beginning? This is a feature that currently exists with SIDES, but does not exist on the Deliverect/RBI integration (and it is not clear whether Deliverect supports it)Does BK DE use their own drivers for aggregator orders? If they do not, the Deliverect tablet is not needed for driver management
How many stores do we have running 1P through SIDES? Are any of these sub-FZ’s? Ideally the list of addresses so that we can see if there is a geographical overlap between SIDES/Deliverect
Measure the amount of 1P sales done via these restaurants
Effort estimates to develop a solution that allows Deliverect and SIDES to coexist
Notes
Volumes:
Current volume of 1P delivery orders: 4k per week, 16k per month
Total 5M EUR per month, if we assume 20 EUR average basket size, 250k orders in total (230k 3P)
So 1P is ~ 6.5% of the total delivery orders
Pre-orders are about 300 per week/1,200 per month, so 0.5% of the total
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66-77 stores using SIDES, not sure if they are all BK DE or some sub-FZ are also using it |
Process to roll out Deliverect (because we can’t support more than one delivery management platform at the same time):
Switch SIDES off on all restaurants
Assumption that at this stage the Oracle/RBI integration is ready
Deliverect would have been previously configured to work for all BK DE restaurants
Switch on Deliverect for select restaurants (on RBI) and test
If successful, roll out to more restaurants (e.g. 50%)
If successful, roll out to all restaurants
Our delivery integration with Deliverect does not support pre-ordering. Unclear if Deliverect supports pre-ordering at all. We are currently developing this feature for Homeria
References
Pickup and Delivery ordering diagrams: https://www.figma.com/board/pACOsrL10ENkB71oR5ddrR/RBI-Platform-Architecture?node-id=0-1&t=LKmDYrIbIIJHYsPi-1
In-restaurant integration diagrams: https://www.figma.com/board/pACOsrL10ENkB71oR5ddrR/RBI-Platform-Architecture?node-id=94-443&t=KBYFYEhnWOL1VIoI-1