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Click on “Issue points” button and click on “Deduct points” button if you would like to remove loyalty points from the guest.
You will receive a popup window. From there, select:
Points: set how many points you would like to assign to the guest;
Reason: select one of the following options on the dropdown list. This list is configurable in Sanity under Remediation Reason;
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To configure the values to display in this field can follow the below process on the CMS tool: Platform configuration → Support → Remediation Reasons.  |
Comment: You can also add in an optional comment.
Click on Confirm button and the points assignment will be completed.
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The guest balance can never be negative. So, the maximum amount it is possible to deduct is the total balance of the guest.  |
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