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3. To assign an offer, click on “Assign Offers”. You will receive a popup window. From there, select an Offer Template and Reason.

You can select each respective option from a dropdown list. Lastly, you can also add in an optional comment. Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool..

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Info

3.1 Improved offer assignment search

Screenshot 2024-08-23 at 10.50.59.pngImage Added

  • When selecting the Search Offer Input, it shows a full list of Template offers (from Sanity) names in an increasing alphabetical order.

  • When typing at least three characters (not counting spaces) no matter the letter case, in the Search Offer Input of some offer name, it shows only template offers with specific characters or words typed in an increasing alphabetical order.

Screenshot 2024-08-23 at 11.42.34.pngImage AddedScreenshot 2024-08-23 at 11.43.43.pngImage Added

  • When typing less than three characters or three characters that do not exist in any Template offer name in the Search Offer Input, it shows a warning message: No results for "whatever was typed"

Screenshot 2024-08-23 at 11.41.44.pngImage AddedScreenshot 2024-08-23 at 11.41.53.pngImage Added

For this enhanced search functionality, please check with your CSM if the Feature Flag is enabled. Intl Tech - Plataform : enable-search-assigned-offers

Info

Offer Templates (Order Level Content > Loyalty > Incentives > Offers > Offers Template) need to be created and set Template Type as Support Offer to be available on Support Tool.

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Lastly, you can also add in an optional comment. Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool.

Under the “Reason” field, one of the following options needs to be selected:

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