Page Comparison

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

• No action

Cashier is prompted to add a loyalty code

• Cashier asked if guest is a loyalty member:

• No action

• No action

Guest either scans the loyalty code, or tells the 6 digit code to the cashier

• If guest does not scan the QR code, cashier can enter the 6 digit Loyalty code:

• Either by scanning or entering the code, POS confirms successful identification:

• Guest receives a successful confirmation modal

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an requests cashier to add a Reward from POS

• Cashier selects reward and adds to order at POS

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error Responses for details.

• Call the Update endpoint with all of the POS basket contents and a status of PENDING

Guest then decides to open a reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and return selected reward(s)

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with all of the POS basket contents and a status of PENDING

Cashier adds reward to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

• Call the Update endpoint with all of the POS basket contents and a status of PENDING

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

• Reward is added to POS cart

• Guest receives a successful confirmation modal

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the reward has been added to cart

• The second reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• At this point, the guest’s loyalty points balance has been deducted for two rewards

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and return the selected reward(s)

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Cashier adds reward to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Guest requests to remove first reward from order

• Cashier removes the first reward from the open order

• Guest sees the first reward’s loyalty points returned to their loyalty points balance

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Cashier goes to basket

• Reward is removed and basket is updated accordingly

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• If Transaction Validate was called above when rewards were added to the basket, there is less probability of errors but they could still happen due to issues with regular menu items.

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

• Reward is added to POS cart

• Guest receives a successful confirmation modal

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, the pre-selected reward, the loyalty points balance and a transaction ID

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know, use can only add 1 reward per order and prompting user to replace

• No action

Guest taps Replace

• No action

• New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

  

• No action

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• New reward replaces the previous selected reward in the POS basket

• Other items in the POS basket are not removed or replaced

• Modal is shown to guest confirming that the reward has been added to the POS basket

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Keep track of the current basket contents including the past scanned reward

• Call the Identify endpoint again, which will create a new transaction ID with the new reward

• Void the previous transaction

• Wait for Void Confirmation

• Replace the previous reward in the basket with the new reward

• Call the Update endpoint with all of the POS basket contents and a status of PENDING

Cashier adds reward to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED