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One of the errors that we have identified that occurs in the Payment is related to the pre-filled “Name on Card” field.
Analyzing the errors details from the paycomet database since BK PT migration, we could measure that the name on the card (Error 115 - “The card issuer could not identify the owner”) leads to 3.8% of error sessions (monthly average). On average, 29.6% of payment sessions has some error. Thus, this error represents 13% of the payment errors (3.8% out of 29.6%). There are only two errors that are higher: 102 - Operation not allowed for the card type: 9.8%; and 1099 - Unexpected error: 3.9 %.
When the user selects the option to add a new credit or debit card, the “Name on Card” field is found prefilled by default. The name that appears is the one the user had entered when signing up.
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List here which are the metrics to look at to define success for the solution implemented. Use those KPIs to define the current status |
Reduce payment errors
Increase purchase conversion from payment to purchase
❓ Open questions
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We need to make this section empty constantly. |
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