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Ensure to cover all in-restaurant testing scenarios;
Testing should happen with both POS (Oracle) and Kiosk (Smoothr) partners;
Mobile ordering testing (Delivery) is not required at this moment, since it will continue being SIDES.
Scope of Testing
1. Customer
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Journey Scenarios
1.1. POS (Oracle) - Offers
Scenario | Link | ||
|---|---|---|---|
| 1 | Redeem offers while signed out | ||
| 2 | Redeem offers while authenticating with loyalty code | ||
| 3 | Redeem offers using pre-selection (includes multi-scanning) | 4 |
1.2. POS (Oracle) - Rewards
Scenario | Link | |
|---|---|---|
| 1 | Redeem rewards while signed out |
| 2 | Redeem rewards while authenticating with loyalty code |
| 3 | Redeem rewards using pre-selection (includes multi-scanning) |
1.3. POS (Oracle) - Edge Cases
Scenario | Link | |
|---|---|---|
| 1 | Switch users edge case | https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297228298/POS+-+Edge+Cases#1.-Switch-users |
| 2 | Payment failure edge case | https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297228298/POS+-+Edge+Cases#2.-Payment-Failure |
| 3 | Redeem offers in stores without loyalty | https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297228298/POS+-+Edge+Cases#3.1.-Redeem-offers |
| 4 | Redeem rewards in stores without loyalty |
| 5 | Scan loyalty code in stores without loyalty |
1.
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4. Kiosk (Smoothr)
Scenario | Link | |
|---|---|---|
| 1 | Order in the kiosk and pay at counter |
2. Data Scenarios
| Info |
|---|
Note: the document linked below is generic, applicable to every market. Where it says “POS and Kiosk partners”, assume specifically Oracle and Smoothr for this project. |
2.1. POS (Oracle)
Loyalty API v1 - In-Restaurant Testing
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