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Contents

Table of Contents

Scenarios - POS

1. Redeem offers

2. Redeem rewards

Scenarios - Kiosk

Warning

Need to add not authenticated flows (including adding offer short codes)

1. Redeem offers

Info

All scenarios consider that guests can scan multiple offers.

1.1. Without pre-selection

1.1.1. Using the Loyalty Code page

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Steps

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Expected results (Kiosk)

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Expected results (RBI app)

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Guest taps on the Kiosk screen to start a new order

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  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

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  • N/A

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Guest opens the Loyalty code page on the RBI app and scans it

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  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

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  • Guest receives a successful confirmation modal

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Using the Kiosk screen, guest adds items to the basket

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  • Basket updated in the Kiosk UI

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  • No changes

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Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

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  • Offer is added to basket and guest has the option to personalize the offer

    Image Removed
  • Currently selected items remain in the cart, unchanged

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  • Modal is shown to guest confirming that the offer has been added to cart

  • No loyalty points are added, since the guest is scanning an offer

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Guest checks out and pays

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  • Order number shows up on the screen

  • Receipt is printed? Emailed?

1.1.2. Using an offer

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Steps

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Expected results (Kiosk)

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Expected results (RBI app)

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Guest taps on the screen to start a new order

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  • Loyalty sign in page shows up and scanner becomes active

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Guest taps on an offer in the RBI app, chooses to redeem in restaurant and scans it

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  • Kiosk authenticates the guest and shows the home page

  • Offer is added to the basket

  • Do we show a modal?

  • Scanner remains active

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Using the Kiosk screen, guest adds items to the basket

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  • Basket updated in the Kiosk UI

  • Previously added offer remains in the basket

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Guest opens another offer on the RBI app, chooses to redeem in restaurant and scans it

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  • Offer added to basket in the Kiosk UI

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

  • What happens on the app?

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Guest checks out and pays

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  • Order number shows up on the screen

  • Receipt is printed? Emailed?

1.2. With pre-selection

2. Redeem rewards

Warning

What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem?

3. Edge cases

Warning

To be added

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This page documents the expected user experience when RBI guests are placing orders using the Kiosk, part of In-Store Loyalty & Offers Customer Journey.

  • The purpose of these documents is to provide clear explanations of the functional loyalty processes.

  • The screenshots and UI elements are for illustrative purposes only and should not be considered as recommendations.

Contents

Kiosk - Redeem Offers

Kiosk - Redeem Rewards

Kiosk - Edge Cases