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All of these tools come pre-integrated with each other and with the RBI Platform, meaning that Franchisees do not need to perform any technical set-up to get started. See the pre-requisites section below for more details.
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Having a way to automate the collection of data, ensuring we have a comprehensive view of customer interactions and the ability to engage the guests cross channels, while measuring real time the marketing effort, it’s the reason why a CRM Stack is needed.
Data Flow
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Pre-requisites
To use Engagement, a Franchisee requires:
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Please reach out to Javier Echeverria (jecheverria@rbi.com) or Anna Elleni (aelleni@rbi.com) if you are interested in getting in contact with any of the above listed CRM vendors |
See also
Engagement - Event Tracking documentation about all the events that are captured by Engagement and made available via Amplitude.
Engagement - Data Flows documentation about how data flows across the multiple tools that make up the Engagement product.
Engagement - Other Integrations to learn about how to integrate the Engagement product with external services such as Google Tag Manager or Facebook.
/wiki/spaces/IC1/pages/5325949156 to learn about the CRM services offered by RBI.