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Store Locator | Cart Confirmation | Store Confirmation |
|---|---|---|
  |  |  |
Suppose that the user still wants to make the order, they can do it according to the normal flow. But, at the last step, instead of getting the order confirmation directly, they will see the queue information page. This page will refresh every 30 seconds with the new position and estimated waiting time.
Queued Order | Firing of Queued Order | Order Confirmation |
|---|---|---|
 |   |  |
The user have the option to Exit Queue, which cancels their order and refunds their payment.
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We measure kitchen “busyness” by checking recent orders being made to the kitchen. Since each order has a Processing Time we can estimate at any point in time, the Time to Clear Kitchen (TCK). This is the time needed for the kitchen to complete all mobile orders. We consider a kitchen to be busy when the next order Processing Time + TCK is larger than the Busy Kitchen Threshold set above; in other words, the kitchen is busy when we cannot squeeze another order without TCK exceeding the Busy Kitchen Threshold.
Example
Here is an example to illustrate this point. Let’s assume the above Wait Time Parameters such that Processing Time = 180, and Busy Kitchen Threshold = 500.
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Up to 10:30:00, the queue was empty and the kitchen is clear (off mobile orders)cleared. At 10:30:00 a user attempts to complete an order. Since the kitchen is not busy 0 + 180s < 500s, the order is inserted immediately. Notice that the
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