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Project Overview

Executive Summary

This is the first project in BK DE’s Oracle Rollout Program, which aims to replace their current POS vendor (Toshiba) with Oracle, across all of their restaurant estate. This project in particular aims to roll-out Oracle in the first 100 restaurants, limited to restaurants that use Smoothr as their kiosk vendor.

Project Type

Technical project. The goal is to replace Toshiba with Oracle, like-for-like, with no other capabilities enabled and no functionality / feature loss from a guest experience point-of-view (e.g., Loyalty). Initially, enabling Pickup service mode was in scope, however it was later decided to be managed as a separate project (details here: Oracle Rollout - Enable Pickup).

Project Scope

Current Technology Stack

Composed of:

• Toshiba POS

• Smoothr kiosk (other kiosk vendors, Tillster and Acrelec, are out of scope for this project)

• SIDES (previously known as Simply Delivery) tablet to receive Delivery orders

• RBI Orders API

• RBI Loyalty API

• RBI Guest App (supporting Delivery orders only)

With the following integrations:

• Toshiba POS RBI Platform integrated with the RBI Orders API to process SIDES for delivery orders made via the RBI Guest AppRBI Orders API integrated with SIDES for delivery orders made via the RBI Guest App. SIDES is configured as a custom POS, as opposed to via the Partners API

• Toshiba POS integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders

• Smoothr kiosk integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders

• Smoothr kiosk integrated with Toshiba POS to support send orders placed on their devices (this includes, but it not limited to, the Pay at Counter flow during in-store orders)

• Integration with TLOG

Proposed Changes

The main change is the replacement of Toshiba POS with Oracle Symphony POS, running on a Multi-Tenant Environment (MTE) created by Oracle specifically for BK DE. This will require:

• Oracle to extend the existing Orders and Loyalty integrations to support BKDE-specific requirements (see relevant section below);

• Khumbu to act as an interface between Oracle POS and RBI to convert Oracle requests into the format expected by the RBI API’s

• Smoothr to develop an integration with Oracle POS to support the Pay at Counter flow.

Out of Scope

• Kiosk vendors other than Smoothr;

• Changes to the existing RBI integration with SIDES;

• Capabilities not currently supported by Toshiba POS, such as Pickup and Delivery.

Market-Specific Requirements

Orders

Loyalty

Key Stakeholders

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BK DE

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RBI

Vendors

Timelines

All timelines and milestones are being tracked on this Monday board.

Estimated Budget

TBC

Potential Risks

TBC

Dependencies

RBI

Oracle

This project has multiple dependencies on software development work that must be done by Oracle to implement BKDE-specific requirements. Work done by Oracle must be covered by an SOW agreed and signed by RBI. Status of active SOW’s is tracked here: https://rbictg.atlassian.net/jira/software/c/projects/ORA/boards/1992.

Smoothr

Smoothr must integrate with Oracle POS to send them orders where guests chose to pay at counter.

Deliverect

Rolling out Oracle to restaurants that provide delivery requires Deliverect instead of SIDES. See details here: BK DE - Deliverect Integration.

Success Criteria

• All test cases listed <link TBC> here are passing

• Oracle POS is processing in-restaurant orders for the first 100 restaurants selected

• Toshiba POS has been switched off on the same stores

Approvals Required

TBC

Additional Information