Page Comparison

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Question

Answer

How are PLUs managed for different service modes?

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title	Answer from Jean

Same PLU for both in-restaurant and delivery service modes. Different pricing is managed through definitionSequence.

definitionSequence = 1 is in-store.
definitionSequence = 2 is delivery.

Not all items have both definitions (e.g. some items aren’t sold in delivery).

Image Modified

Documented agreements with Oracle in https://rbictg.atlassian.net/wiki/spaces/ORACLE/pages/5133926800/Menu+-+Payload+format#Agreements

How do we distinguish service modes?

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title	Answer from Jean

Use definitionSequence
Do not use different revenue centers – this means multiple configurations.

Documented agreements with Oracle in https://rbictg.atlassian.net/wiki/spaces/ORACLE/pages/5133926800/Menu+-+Payload+format#Agreements

How do we send the table order number for table service orders?

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Question

Answer

Sugar tax – is it added as surcharge to the product (included in priceSequence)?

E.g. Classic Coca-cola

Bottle deposit (Pfand). Does it have a separate PLU?

In Oracle, sugar tax and cup charges are treated as “forced condiments” (required modifiers) to items.
Pfand has its own PLU and is treated as a condiment (modifier) to drinks.

Documented agreements with Oracle in https://rbictg.atlassian.net/wiki/spaces/ORACLE/pages/5133926800/Menu+-+Payload+format#Agreements

Does Oracle require a separate PLU for each fee?

Are the following fees supported: bag fee, service fee, delivery fee?

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title	Answer from Jean (TBC)

Fees are sent to Oracle in the commit call as serviceChargeId, which are configured in the oracle portal. They can retrieved using the {{baseUrl}}/serviceCharges/collection?OrgShortName={{OrgShortName}}&LocRef={{LocRef}}&RvcRef={{RvcRef}} endpoint.

Code Block

language	json

{
    "items": [
        {
            "serviceChargeId": 101,
            "name": "% Tip",
            "type": "percentage",
            "value": 0
        },
        {
            "serviceChargeId": 102,
            "name": "$ Tip",
            "type": "amount",
            "value": 0
        },
        {
            "serviceChargeId": 106,
            "name": "Delivery Chrg",
            "type": "amount",
            "value": 5
        }
      ]
  }

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title	Answer from Oracle

RBI sends the delivery amount to Oracle under serviceChargeId. Oracle will return it as part of the pricing call and accepts is as injection.
We can use multiple serviceChargeId – e.g. delivery fee ($) and service fee (%).
https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/stsgg/F56815_08.pdf (page 123)

Documented agreements with Oracle in https://rbictg.atlassian.net/wiki/spaces/ORACLE/pages/5133926800/Menu+-+Payload+format#Agreements

Bag fee

We treat as a separate menu item (PLU).

Documented agreements with Oracle in https://rbictg.atlassian.net/wiki/spaces/ORACLE/pages/5133926800/Menu+-+Payload+format#Agreements

Question

Answer

FireOrder webhook. Does Symphony support ’suspended’ orders? That is, orders sent with fireOrderInSeconds=null which need to get fired at a later time.

Yes.

In the “Post a new check” endpoint you include the pickupTime value which determines at what time the order should be ready . Oracle adds prep time to that value to have the order ready in the submitted pickupTimerestaurant. This time can be changed updated at any point by RBI as long as the order has not been prepared.
pickupTime is the time requested for the order to be collected. If not provided the current time plus the Service Level Time for the given order type is assumed. Time is local in the request but UTC in the response.
Oracle adds prep time to that value to have the order ready in the submitted pickupTime. In Oracle, prep time is called service level time.
pickupTime can be equal to current time, Oracle will add the prep time automatically.In Oracle, prep time is called service level time.

To get the service level time (prep time) you can use this call:

For pre-ordering outside opening hours – does Oracle support pricing & committing orders outside restaurant opening hours?

E.g.: An order is priced and committed, at 6:00 AM. The order is set with the attribute fireOrderInSeconds = null to wait for an explicit FIRE_ORDER webhook at a later time to be sent to kitchen. While the restaurant opens at 9:00 AM.

Yes, POS stays online as long as nobody unplugs it.

Can orders be canceled in the POS?

If so, how does Simphony notify our system of canceled orders? Is there a Webhook?

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title	Answer from Jean (TBC)

Yes.

Unpaid orders comes into the POS. Team member can void unpaid open order.
Paid order comes into the POS. Team member can void closed order.

Check notification webhook should inform RBI when an order is canceled.

Code Block

language	json

{
        "subscriptionId": "ba637437-b666-4ff9-91ee-a6b11cc62d8e",
        "callbackUri": "https://play.svix.com/in/e_8c35PkfkLdaGK7Rv5oVfLVySc8b/",
        "messageType": {
            "id": "CheckNotification"
        },
        "postOfficeOptions": {
            "postOfficeType": "PushOnePostOffice"
        },
        "orgShortName": "uat",
        "locRef": "99990",
        "rvcRef": "101"
    }

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title	Oracle answer

Restaurant managers might be able to void orders.
If we subscribe to check notification we should get all info about the order. Oracle to confirm how to get information about online orders voided in restaurant.
https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/stsgg/F56815_08.pdf Page 109 - 110

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Versions Compared

Old Version 9

New Version Current

Key

Fees

Order firing & cancelation