Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

Cashier is prompted to add a loyalty code

• Cashier asked if guest is a loyalty member:

• No action

Guest either scans the loyalty code, or tells the 6 digit code to the cashier

• If guest does not scan the QR code, cashier can enter the 6 digit Loyalty code:

• Either by scanning or entering the code, POS confirms successful identification:

• Guest receives a successful confirmation modal

Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant

• No action

• Reward of is added to the guest’s pre-selection (on the second device)

  

• A unique reward code is generated

Guest (on their second device) either scans the reward’s QR code, or tells the 6 digit code to the cashier

• Error modal shows in the POS, letting the cashier know that the last scan was made using a different user account

• Contents of the second scan are not added to the guest’s basket (so the current basket remains unchanged)

• The second scan is cancelled/voided

• Initial order can continue normally

• Modal is shown to the second user confirming that the offer has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• A few seconds later, the loyalty points are returned to the second user

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

• Reward is added to POS cart

• Guest receives a successful confirmation modal

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

Cashier attempts to finalize the order but there is a payment failure and order is not completed

• Order at the POS is cancelled

• A few seconds later, the loyalty points of the pre-selected reward are returned to the guest