As explained in the Restaurant document, restaurant documents and its information is fed to Sanity via a sync with MDM. This means that our platform will get the existing restaurant information from MDM and load it into Sanity. Therefore, to update restaurant information, changes need to be done at the source – in MDM.
Updating information via RAM
RAM allows franchisees to directly edit the restaurant information stored in MDM.
Using the Restaurant Attributes Management tool https://ram.rbi.com/ , you will be able to see and edit certain attributes of your restaurants.
Some of the attributes that can be changed in RAM are:
Service Mode
Hours of Operation information
POS vendor
Mobile Ordering
Mobile Ordering Status
In summary, to edit a restaurant’s attributes in RAM:
Look up for the restaurant using the search bar. You can filter by different attributes (store id, country…)
Click on the view 👁️ button on the restaurant card
Once you’re on the restaurant view, click on the edit ✏️ icon on the top right of the page. You’ll be able to change the fields that are surfaced in RAM
Detailed guides on how to use RAM can be found here: RAM
Note that not all restaurant attributes can be edited via RAM. In the case you’d like to edit an attribute not available in RAM, you’ll need to open a GBS request as described in the following section
Updating information via GBS Request
You can also updated restaurant attributed by sending a request to the GBS team.
For simple changes to one restaurant, you can send an email to gbsrequest@rbi.com explaining the required change. Use the following template:
Subject: "O2C-DMT - Update Restaurant Attributes (Minor Upload)"
Hello DMT team,
Please find the attached form to update Restaurant attributes to MDS
Thanks!
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For multiple changes to one restaurant, you can use the following excel template, which you can attach to your email to the GBS team.
For changes to multiple restaurants, you can use the following excel template, which you can attach to your email to the GBS team.
If an error statement is showing on the excel file, preventing you to use macros, please follow the steps below.
Steps to bypass:
Go into “File Explorer”
Right click on downloaded file, as seen below:
Select “Properties”
Select “Unblock” and “Apply”
Select “OK’ and now Macros will be unblocked.
Notes on updating specific fields
Address fields
In MDS you’ll find two fields for address:
Customer facing address
Physical address – this is the address that is sync’d with Sanity and used by our platform to display the restaurant in the Store Locator.
To update the Physical address, follow the GBS Request process described above.
Service mode fields
Dine in always needs to be enabled for the store to be open in our platform
TA/DT/Delivery etc. as applicable
Hours of Operation fields
Dine in always needs to be filled in for the store to be open in our platform
TA/DT/Delivery etc. as applicable
Mobile Ordering fields
When POS ordering integration is concluded, mobile ordering should be activated in each restaurant that will have mobile ordering:
For click & collect AND/OR Delivery to work, it is essential to have the following:
POS = {name of POS vendor is RBI’s systems} (e.g., POS = PARTNER)
Mobile Ordering = ENABLED if restaurant will accept mobile orders (click and collect and/or delivery)
Mobile Ordering Status = LIVE (click and collect and/or delivery)
If mobile ordering will not be activated yet, the restaurant POS should not be turned on for mobile ordering. Hence, “Has Mobile Ordering” should be marked as “No”