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Consolidating this page to write down all issues we found during testing

What is the observation?

Who is responsible?

Type (Observation or Bug)

Next steps

Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage

Tillster

BUG

  • Tillster team to fix

400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk

Tillster

BUG

  • Tillster to fix

Whitelist Loyalty API URL in all restaurants

  • We found issue that URL was not whitelisted in store, which blocked all the Loyalty Transactions

  • Ollie (BK DE)

BUG

  • Ollie to make sure that all restaurants are whitelisted

  • he will provide info to network company

Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting)

  • RBI (CRM)

OBSERVATION

  • Outline in the documentation

If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming?

  • RBI (CRM)

OBSERVATION

Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting)

OBSERVATION

  • Outline in the documentation

Currently we don’t have any timeout at POS

  • Toshiba / BK DE Ops

BUG

  • BKDE alignment

The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer

  • BKDE

OBSERVATION

  • BKDE to include in crew training

  • Mariann talk to Leo about it

  • Anna to share France poster

Change the modal of success when adding a reward as we have always the Teriaki sauce

  • BKDE and D + M (Lionel)

OBSERVATION

  • Input in Sanity correct images

Melina has loyalty activated by the attributes ‘has User ID’ and “isLoyaltyUser' are false.

Account: melina.roenpagel@burgerking.de

  • RBI (CRM)

OBSERVATION

If the order includes an item that has a deposit, the Online Loyalty Claimed Event will reflect the subtotal without the deposit while E-commerce Purchase events reflects the total transaction amount (including deposit)

  • RBI (CRM)

OBSERVATION

  • Updated documentation

After we cancel a Delivery order, the loyalty points earned with that order are not removed from the user account. The user does not go back to their previous point balance.

Test user: Jonas.pfaff@burgerking.de

  • RBI

BUG

  • Open bug ticket

  • fix bug

For Delivery order, if we select twice the same item that has a deposit (either only the item or the item within a combo), only one deposit is being subtracted from the points earned (0.25 euros).

Example: 2x( Whopper Cheese 4,50 EUR + 0.25 deposit) = 9.50 EUR > this is the total amount.

We should earn 90 points (as we remove the 0.50 EUR from the 2 deposits), but instead we earn 92

Test user: Jonas.pfaff@burgerking.de

  • RBI

BUG

  • Open bug ticket

  • fix bug

We are testing in restaurant number: 13651

When we have this restaurant selected, the rewards and offers Redeem In Restaurant button is greyed out (but we want people to be able to pre-select).

  • RBI

BUG

  • Open bug ticket

  • Fix Bug

In a scenario where I have redeemed a reward, but then for whatever reason the order is cancelled, I get my points back but there is no track of it in the app front-end (in the account history page)

  • RBI and BK DE

OBSERVATION

  • Align on requirements / expectations

  • New feature request

Coffee and milkshake reward doesn’t work at kiosks when pre-selected (it says that the items is not available)

  • Tillster

BUG

  • Tillster to fix

  • User will be able to customize coffee

Pay @ Counter from Tillster to Toshiba not working

  • Tillster / Toshiba

BUG

  • Tillster / Toshiba to have Pay@Counter work

In the Kiosk, the Christmas Special Coupons are showing with Transparent background causing accessibility issues

  • Tillster / Burgerware

BUG

  • Tillster to Change UI of Christmas special coupons

My BK Coupons do not display on top of Coupons list in the Kiosk

  • Tillster / BK DE

OBSERVATION

  • Tillster to reorganize the MyBK coupons to show on top of list if BK DE team is in agreement

When we pre-select a reward at the kiosks, customize it, and then we remove it from the order at the kiosk, the points get added to the app (even though this is a reward). Then, if we re-add the reward from the kiosk screen and we checkout, the points are deducted (but from the increased balance). In this scenario:

  • The user starts with 81600 points

  • Pre-selects a reward for an amount of 1400

  • Remove from the kiosk the reward

  • Click on “ok” in the modal in the app

  • Spp point balance is 83,000

  • When they re-add the rewards from the kiosks, and checkout with that rewards, the points are deducted

  • The final amount is 81600 (as the initial amount but with a reward redeemed)

Video is available here - to be validated (it seems a delay)

  • Tillster

BUG

  • Tillster to fix bug

Number of crowns has comma in the Kiosk

  • Tillster

BUG

  • Tillster to remove comma

Hallo, Valentina greeting in the Kiosk – need to remove comma

  • Tillster

BUG

  • Tillster to remove comma

Modify UI and re-do design to be more promotional of Kiosk entry screen (users click on image of scanning QR code instead of the call to action button)

  • Burgerware / Tillster

BUG

  • Tillster to to change FE

In app message if you redeem a coupon, needs to be translated to German

  • Lionel

BUG

  • Lionel to change in Sanity

Non-logged in users Coupon section scanning should be allowed without clicking on the button to scan (Kiosk)

  • Tillster

BUG

  • Tillster to fix

Coupon scanning button does not work after second time of clicking on it [add video]

  • Tillster

BUG

  • Tillster to fix

Clicking of items in the Kiosk did not work as expected (e.g clicking on my Rewards did not work)

  • Tillster

BUG

  • Tillster to fix

Kiosk UI issues not matching to the app (crown should always be located to the left of the text as in the app)

  • Tillster

BUG

  • Tillster to make changes

Nav bar at the bottom did not have the correct format – New UI needs to be implemented

  • Tillster

BUG

  • Tillster to make changes

When you add the small fries and add a dip the dip is free, but the Dip should have a price. Issue is only happening at the kiosk – at the POS it is working

  • Tillster

BUG

  • Tillster to make changes

Scroll bug of coupons page in the app

  • RBI app

BUG

  • Val to create bug

  • Fix bug

Add Static Page with Tutorial on how to use Loyalty – add list of participating restaurants

  • BK DE

OBSERVATION

  • Mariann to create

Remove MyBK from Kiosk and only include My Burger King

  • Tillster

BUG

  • Tillster to fix

Check translations faulty, king premium instead of king reward

Check that scanning throughout the journey works

  • No labels