Overview

Currently, all of the markets that have launched loyalty do not have in-store loyalty available immediately for all stores. Normally, we launch with 80% or more of the stores having in-store loyalty. For the remaining ~20% of system, we would not have loyalty which would impact coupon redemption in-store. With this feature the platform will support non-loyalty stores to have recognizable coupons sales in the restaurant (via Kiosk and POS) using the loyalty 6 digit dynamic code or loyalty QR code. This will lead to a higher number of contactable sales, since we will be able to recognize coupon redemption in-store even if a store does not have loyalty enabled.

How does it work?

The below screenshots are from a user redeeming a coupon in a Kiosk in a non-loyalty restaurant

To understand all Customer Journeys supported with this feature and API calls that need to be done at each step please refer to:

For this solution to work please ensure the Kiosk and POS vendors in the market are sending the same storeId in the requests to the Loyalty API as the RBI store IDs that are available in RAM portal and Sanity. If the store IDs do not match, this solution will not work. Also, we strongly recommend Kiosk vendors to differentiate the UI of the Kiosk, depending if a store has loyalty or does not have loyalty enabled.

Events

To see the events related to this feature, please refer to:

https://rbictg.atlassian.net/wiki/spaces/COG/pages/4041605275/Loyalty+Offers+Events+Conversion#Transactions
- The attribute Store Has Loyalty has been added to all loyalty events
  - This attribute will be either True or False depending on what the value of the toggle Has In Restaurant Loyalty is set to in RAM
  - For more information please refer to:

How is it configured?

In order to enable the feature please follow the below steps

Launch Darkly Flags

Please reach out to your CSM Team Representative to enable the Launch Darkly flags needed for this feature in Production or Staging.

RAM Portal Setup

RAM Portal is where FZs and markets customize restaurant information for their countries (e.g. opening, closing times, if the restaurant has delivery, wifi, in-store loyalty, etc)

Go RAM portal and log in with your credentials: https://ram.rbi.com/

2. Search for the restaurant you would like to enable or disable in-store loyalty for. Then set the toggle Has in Restaurant Loyalty to either True or False

If this toggle is set to True, then the loyalty platform will update loyalty points for users that complete an in-store order in this restaurant. If this toggle is set to False, then the loyalty platform will NOT update loyalty points for users that complete an in-store order in this restaurant.

Screenshot 2023-11-27 at 13.09.42 (2).png

In order to check that this configuration was successfully updated, please check the toggle Has In Restaurant Loyalty in RAM also updated the Sanity toggle in the Restaurant document Has Loyalty for that same restaurant number.

Recognizable Coupons in Non Loyalty Stores