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🛠️ Potential Solutions

Update the exist search input to accept and search by loyalty ID, and communicate with loyalty service to get the consumer information.

✅ Proposed Solution

Updated the exist search bar inside the home screen to accept the loyalty id. Adding a new line in this message to indicate the new kind of data (loyalty id) and a new validation to the input that will expect the LoyaltyId(UUID) format.

image-20240521-182342.png

Update the admin app to consume the loyaltyId and communicate to loyalty API. Creating a new method to communicate the AdminApp to Intl Loyalty Middleware service. This method will receive the loyaltyId and will return the specific loyalty user attributes, cognitoID(User ID) and email.

All this idea already validate in a POC.

Country Solution

To the above flow works, a new information is necessary. The Loyalty Service expect in all call, the country in ISO format be specified (ES, PT, UK, …). Current the Admin App doesn’t have a way to delivery this properly. After an AWS analyses, was found that majority of the users are roles admin, and this role follow this format: ISO country + “-admin”. Based on this, is possible ready this information in the search page, split this to get the country code and send with the loyaltyId, making possible all the flow without any other configuration or creation (except the code mentioned in this document).

image-20240529-201327.png

 Detailed solution

Schemas/Customer

  • Update the Query with the new method customerByLoyaltyId and update graphQl queries

    image-20240521-201830.png

  • Create a new method customerByLoyaltyId inside the Query resolvers section (with the same signature and name of query above)

    image-20240521-200957.png

    and this is the loyalty response

    {
  "createdAt": "string",
  "id": "string",
  "name": "string",
  "updatedAt": "string",
  "clientUserId": "string",
  "dateOfBirth": "string",
  "email": "string",
  "emailVerified": true,
  "expirationBuckets": [
    {
      "expirationDate": "string",
      "pointsToExpire": 0
    }
  ],
  "loyaltyTier": {
    "loyaltyTierExpiryDate": "string",
    "loyaltyTierKey": "Tier_1",
    "pointsEarnedInTimeConstraint": 0,
    "startAt": "string"
  },
  "metadata": {
    "additionalProp1": "string",
    "additionalProp2": "string",
    "additionalProp3": "string"
  },
  "offerRedemptionAvailability": {
    "availableAfter": "string",
    "transactionId": "string"
  },
  "phoneNumber": "string",
  "phoneVerified": true,
  "points": 0,
  "pointsEarningDisabled": true,
  "pointsExpiryDateKey": "string"
}

    • To get the User from Loyalty service, can be used this provider

    image-20240522-191903.png

queries/customers

Create a new query inside the customers queries

image-20240522-195309.png

Create a use query for consume the customerByLoyaltyId

image-20240522-194947.png

Add on the map section the new query

image-20240522-195002.png

universal-search/searchInstructions

Add new descriptions to this list for loyalty id

image-20240522-204049.png

The text for loyaltyId already exist in Lokalize, avoiding the necessity of create a new string text.

⚠️Potential Challenges

Was made a POC to map all the challenges and no one appear.

💰 Cost

No additional cost will be necessary.

🎛️ Configuration

No configuration will be necessary.

📈 Metrics

To be defined by Design/Data Team.

🗓️ Delivery Plan

Link to the task or list of all the tasks required to deliver the solution, along with its progress.

🧑‍🚒 QA Plan

To be defined by QA Team.

⚠️ Call-outs

No call-outs

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