Transactions
Categories: STORE AVAILABILITY PRICING & AVAILABILITY MENU STRUCTURE ORDER INJECTION
STORE AVAILABILITY Webhook for store status or Cron Job?
PRICING & AVAILABILITY Does Oracle expose pricing & availability changes via a webhook? Currently Khumbu relies on a daily sync to get that information and update P&A in RBI’s platform.
If yes:
Does the webhook expose the actual DIFF (e.g. items created, updated or deleted with associated PLUs) or only notifies ‘'something changed’'?
Does the webhook do any bundling? For example, are the frequent updates within a short time period (e.g. 1 minute) sent as one update or every single change is published separately?
Is there versioning for the menu available within the webhook or part of a separate API call? (E.g. Version x.y. becoming version x.y+1 after a change)
PRICING & AVAILABILITY P&A sync failure handling: Re-tries and backups
PRICING & AVAILABILITY Automated POS PLU sync from Oracle to Sanity (RBI CMS):
PRICING & AVAILABILITY RBI operates with Cloud Pricing and Availability in its most advanced markets. Is Oracle capable of receiving P&A data, rather than exposing?
PRICING & AVAILABILITY RBI operates with personalized pricing per channel in its most advanced markets (up to 32 price channels). How many pricing tiers can Oracle support?
PRICING & AVAILABILITY RBI operates with Late Night pricing in its most advanced markets, increasing prices during a time interval on specific days. Is Oracle capable of operating with such information (receiving and / or exposing)?
MENU STRUCTURE Does Oracle expose the full menu configured in the POS with its corresponding PLUs? https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/op-api-v2-menus-menuid-get.html
MENU STRUCTURE Oracle’s standardized way to configure Modifiers
MENU STRUCTURE Definition of each Menu Structure in Oracle and in Sanity. Including:
Step by step tutorial in Oracle
Step by step tutorial in Sanity
Payload example for OI in Oracle Simphony Gen 2
Payload example for Partners API
ORDER INJECTION How to inject Table number for Table Service orders?
ORDER INJECTION Conditions / requisites to have Oracle build a middleware for Order Injection
ORDER INJECTION Delivery Fee injection. PLU? Any other logic? If PLU, mapped where?
ORDER INJECTION How does Simphony notify our system of canceled orders? Is there a Webhook?
ORDER INJECTION FireOrder webhook. Khumbu does not know if Symphony supports ’suspended’ orders, that is, orders sent with fireOrderInSeconds=null which need to get fired at a later time.
ORDER INJECTION Actionable Feedback for Pricing / Commit errors
Example of current non-actionable feedback: Incorrect side count for Combo Meal Side #2. Expect 1 but found 0
Example of current actionable feedback: 52325 is not a part of combo with id 8763
Q: how do we move towards having only actionable feedback?
Loyalty
Categories: OPERATOR EXPERIENCE MENU STRUCTURE T-LOG
OPERATOR EXPERIENCE Can we support adding rewards directly from the POS screen after guests have identified themselves?
MENU STRUCTURE Rewards Points + Currency
MENU STRUCTURE Rewards % Discount Products
T-LOG Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?