This is the section where the support agent can manage guest’s loyalty points. On this section it is possible to check the historical Loyalty transactions, balance, issue and deduct points.
How to issue or deduct loyalty points to a guest
Click on “Issue points” button and click on “Deduct points” button if you would like to remove loyalty points from the guest.
You will receive a popup window. From there, select:
Points: set how many points you would like to assign to the guest;
Reason: select one of the following options on the dropdown list;
Comment: You can also add in an optional comment.
Click on Confirm button and the points assignment will be completed.
The guest balance can never be negative. So, the maximum amount it is possible to deduct is the total balance of the guest.
How to check the Loyalty balance and transactions
When the support agent access this section, the screen shows
The current balance on the first box.
A group of filters to search loyalty transactions
The loyalty transaction history and timeline on the right side.
