Combo

Order-Level Content → Menu → Combo

Overview

What is a Combo?

Combos are a unique combination of items defined by one PLU.

These are what you might know in the restaurant as Meals, for example Medium Meal (Burger + Medium Fries + Drink) or Large Meal (Burger + Big Fries + Big Drink). In the digital landscape, we call them Combos.

Special Note about Combos

Combo Documents might not only be limited to Meals, it can potentially be part of the configuration of an offer

Let’s have a look at the Impossible Whopper Meal Medium

We have defined that this Combo will be composed by:

Impossible Whopper (the sandwich)
Medium Side (defaulted to Medium Classic Fries)
Medium Drink (defaulted to Medium Coca-Cola)

Editing Combos

Name

This is the name of the combo that will show in the platform, so must be edited according to your marketing guidelines.

Ensure naming is consistent across all different combos so structure is always the same

Internal Name

The name that will be displayed in Sanity - it will help you quickly identify and organize your pickers.

Description

This is the description for the combo once it is clicked on. This description only appears if the combo is not part of a Picker , otherwise the Picker description will show.

Image

This is the image that is shown for the picker.

Image Description

This will be the text for the alt attribute on the image.

The alt attribute is the HTML attribute used in HTML and XHTML documents to specify alternative text (alt text) that is to be rendered when the element to which it is applied cannot be rendered.

It is also important for SEO purposes, as this description is what allows search engines (like Google) to connect this image to a search. By adding the Plant-based Whopper description, there is a chance users will find this image in Google Images, which can lead to traffic in the platform

Main Item

This is the main item of your combo. In this case, the Impossible Whopper

Options

These are the options you can select with your Combo.

Followingly, the examples defined for our Impossible Whopper Medium Meal.

Medium Combo Sides - what sides do you want to sell with your Medium Combo? In our case, we are selling the Medium Calssic Fries, and the Medium Onion Rings, defaulted to the Fries, which our guests tend to prefer

Medium Combo Drinks - what drinks do you want to sell with your Medium Combo? In our case, we are selling the usual drinks our guests love, defaulted to the famous Medium Coca-Cola

Marker Items

Channel Exclusions

Need to show different items depending on the Service Mode Group (Pickup / Delivery) or the platform (Web, Mobile, Kiosk, Google Food Ordering)? This is the place where you can exclude items from being shown to the guests.

Vendor Configs

This is where the PLU configurations are done.

In your brand and country Sanity environment, you will see the Service Mode Groups (Pickup and Delivery) and POS used, as well as the Tablet system in place, in case some restaurants use a POS without order injection integration.

For each Service Mode Group (Pickup and Delivery), you will need to configure the correct PLU.

The Vendor Configs play a key role at our systems, as they are the bridge between the digital and the physical world. For that reason, we have created a comprehensive guide just for this topic.

Settings

You can limit the amount of this item that can be added to the cart. In that case, the guest will face a scenario where no more units can be added after a certain amount.

Other Selections

For easiness of explanation, all the other selections you can make throughout the Items file have been grouped in this part of the guide.

Is Offer Benefit? must be on ONLY when the combo needs to be added as a benefit for Loyalty Offers, in other cases, keep it off
Hide Main Item Description is used to hide the combo description if on
Label as Per Person: This is used for Catering for Tim Hortons Canada
Show in Static Menu will allow displaying the item in the Static Menu, before a Service Mode or store is selected. This is the equivalent to your National Menu, but it does not mean all of the items are available for purchase for Delivery or Pickup, for example.