Customer Journey Scenarios - POS
- Silva, Carlos
- Lopes da Costa, Valentina
Overview
This page documents the expected user experience when RBI guests are placing orders using the POS, as part of Loyalty API - In-Restaurant Customer Journey.
The purpose of these documents is to provide clear explanations of the functional loyalty processes. Screenshots and UI elements are for illustrative purposes only and should not be considered recommendations.
Best Practices for POS systems:
Cashiers should ask guests whether they are using Loyalty, at the beginning of an order. Ideally, the POS would help this process by prompting cashiers for the Loyalty ID when a new order starts
The POS should allow guests to add their loyalty code or scan offers and rewards at any point throughout the ordering process
Rewards should only be shown in the POS when a guest has logged in with their loyalty account (since they should not be available otherwise)
When a guest provides their loyalty account, the POS should show the full list of rewards available to that guest